2nd Shift Customer Service Representative

• Job Summary*

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
• Duties*

- Handle incoming customer inquiries via phone, and email

- Provide information about products and services

- Process orders, returns, and exchanges

- Resolve customer complaints in a professional manner

- Maintain accurate customer records in the database

- Collaborate with other departments to ensure customer satisfaction
• Qualifications*

-Must reside / be located in the United States

-Windows PC I5 CPU or better with 8GB RAM or more

-Internet speeds greater than 50MB per second hard wired connection

-Requires USB headset

- Previous experience in customer service or a related field

- Excellent communication skills to effectively interact with customers

- Proficiency in using office software and CRM systems

- Strong problem-solving abilities to address customer... issues promptly

- Ability to handle credit card transactions accurately if required

- Knowledge of sales techniques is a plus

Job Types: Full-time, Contract

Pay: From $14.50 per hour

Expected hours: 30 – 40 per week

Benefits:
• Flexible schedule
• Work from home

Shift:
• Evening shift

Work Location: Remote

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