Absence Claims Consultant
About ComPsych
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.
Job Summary
The Absence Claims Consultant will maintain a book of business and will be the point of contact for the Human Resources regarding their inquiries, for claim status, questions, and expedited processing etc. The Claims Consultant will provide efficient and professional follow-up via phone or email to ensure timely response to the Human Resources inquiries. They will also work closely with the Account Manager to identify the Client’s needs and education on concepts and leave policies. From time-to-time this individual will participate in client facing meetings along with the Account Manager.
Primary Responsibilities
Be the point of contact for the Human Resources team regarding their inquiries for claims status, questions, expedited processing etc.
Provide efficient and professional follow-up via phone or email to ensure the timely delivery of Human Resources inquiries
Work with Account Manager to identify the Clients need and education on leave concepts
Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections
Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at all times
Provide immediate acknowledgment of email inquiry received and provide solution within 2 business days
Participate in client facing meetings along with Account Manager
Be the Operations subject matter expert regarding our processes
If client is put into a Save for Letter Audit, facilitate audit and provide results
Prioritize and organize daily responsibilities in order to meet all deadlines
Engage in ongoing education and training around laws, policies and service delivery
Create a white glove experience for the client
Provide innovative ideas that can support the ongoing growth of the Absence Department
Support Claims Operations
Other Duties as assigned
Job Qualifications
1-3+ years in Customer Service, Claims or Email Support experience required within ComPsych
Exceptional communication and organization skills, with strong focus on customer service
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
Be in good standing – not currently on a performance improvement plan
Attention to detail with excellent quality is a must
Computer literate and proficient in Microsoft Office Suite
Benefits and Perks
Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
The salary range for this position is $22.00/hr - $25.00/hr USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.
EEO
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws.
For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice.