Account Associate (Hybrid)
Prudential Financial is seeking a Relationship Management Support Associate to join their Structured Settlements Business. This entry-level role involves performing various operational activities, including new sale setup and processing client requests, while collaborating closely with internal and external partners.
Responsibilities
- Meet or exceed Service Level Agreements for processing customer requests including medical requests, document attachment, new sale set up, and contract mailings
- Monitor a shared mailbox to ensure timely resolution of client requests/inquiries
- Ensure timely upload of contracts to the Structured Settlements website
- Manage applicable spreadsheets and prepare metrics to ensure proper processing of work
- Answer and resolve incoming emails and calls from our external distribution channel
- Process Post Issuance Changes as needed
Skills
- Bachelor's Degree, open to recent graduates
- Possess excellent attention to detail
- Ability to work as part of a team, but also requires the ability to work independently and provide timely results
- Self-motivated with a positive ‘can-do' attitude
- Strong interpersonal skills, both written and verbal
- Successful time management skills
- Proficient with Microsoft Office- (MSWord, Excel, PowerPoint, Outlook, SharePoint, One note)
- Flexibility to work overtime based on work volumes
Benefits
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company Overview