Account Director

Company Description:

Who we are...

At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

Job Description:

We are seeking an experienced Account Director to drive growth and deepen relationships with established customers across the region. This role is focused on new business development within existing accounts, contract renewals, upsell opportunities, and delivering customer-centric solutions that increase usage, satisfaction, and long-term value.

You will act as a trusted commercial partner to key customers, leveraging strong market insight and a consultative sales approach to expand our footprint within the region's accounts and groups.

A bit about the team and what you'll deliver...

As the Account Director you will:

Sales & Business Development

Create and execute plans to generate new business opportunities with existing customers in the region

Build and maintain a strong pipeline through proactive relationship building and networking

Establish and nurture strategic partnerships, including with OEMs and channel partners

Lead complex deal cycles from opportunity identification through negotiation and close

Identify upsell, cross-sell, and expansion opportunities to drive revenue growth

Deliver compelling presentations to senior stakeholders, including CXO-level leaders

Contribute customer and market insights to support broader go-to-market and product strategies

Customer & Stakeholder Management

Serve as a trusted advisor to key accounts, ensuring high levels of customer satisfaction and success

Translate customer needs into appropriate product and solution offerings

Collaborate closely with Key Account, Farm, and Customer Success teams to maximise commercial outcomes

Ensure accurate documentation and timely updates across sales systems (e.g. Salesforce)

Leadership & Collaboration

Where required, manage and support direct reports to deliver aligned commercial strategies

Work effectively within a matrixed, cross-functional organisation

Act with integrity, transparency, and professionalism in all customer interactions

What makes you, you...

Experience

Significant experience of sales or business development, ideally within technology or telecoms

Strong background in mobile devices, software solutions, telecom devices, or related services

Demonstrated success farming and scaling existing enterprise or strategic accounts

Experience working with CRM systems (e.g. Salesforce) and structured sales processes

Leadership experience within matrixed organisations

Skills & Capabilities

Strong sales, negotiation, and deal-closing skills, including complex, multi-stakeholder deals

Ability to engage, influence, and build credibility with CXO-level stakeholders

Excellent verbal, written, and presentation skills

Strong commercial acumen with a customer-first mindset

Self-starter able to work autonomously while collaborating effectively with wider teams

Cultural sensitivity and ability to operate across diverse customer environments

Existing network within the region's retail, mobile operator, or financial ecosystem is a plus

Knowledge

Strong understanding of the mobile device ecosystem (OEMs, service providers, app protection)

Knowledge of the market, geography, and local business dynamics

Attributes

Entrepreneurial, tenacious, and results-driven

Comfortable balancing strategic thinking with hands-on execution

Highly organised with strong prioritisation and follow-through

Customer-obsessed with a rigorous approach to delivering outcomes

Willingness to travel and invest the effort required to succeed

Qualifications:

• Degree, MBA or relevant experience

What we can provide you in return for your investment

Competitive compensation

• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.

Financial security & wellbeing

• Private medical insurance for you and your family from day one.

 Flexibility & Work-Life balance

• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit—take the time you need, when you need it.
• Support for volunteering and causes that matter to you.

Growth & development

• Opportunities for professional development, mentorship, and career progression.
• Exposure to global teams and international travel for collaboration and learning.

Inclusive, supportive culture

• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritized.

Impact & purpose

• The chance to work on a product that drives global economic inclusion and makes a real difference in people’s lives.
• A leadership role where your decisions shape the future of our company and industry.

#LI-Remote

Trustonic is an equal opportunity employer.  We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.