Account Growth Manager
Account Growth Manager
Location: Remote
Compensation: $90,000 base + $90,000 target variable ($180,000 OTE)
Start Date: ASAP
About the Role
At Scientific Safety Alliance (SSA), we support services that companies need to operate.
We work with pharmaceutical manufacturing, healthcare, aerospace, semiconductor, data center, research, and advanced manufacturing environments where compliance is mandatory.
This is not a passive renewal role. The Account Manager will own and grow existing customer relationships across SSA’s service lines.
Many customers know SSA for one specific service, but may not realize we can support other required compliance needs such as cleanroom certification, biological safety cabinet certification, fume hood testing, viable sampling, compressed air testing, laboratory equipment calibration, and TAB-related services.
Your job is to understand the customer’s environment, identify expansion opportunities, protect recurring revenue, and make it easier for customers to consolidate critical compliance work with SSA.
You’ll grow accounts through:
Proactive management of an existing customer book
Whitespace discovery across customers who use SSA for one service today
Cross-sell & Upsell opportunities across cleanroom certification, equipment certification, calibration, environmental monitoring, and related services
Consistent customer outreach, follow-up, and account planning
Close coordination with operations, technicians, scheduling, and leadership
We operate in a fragmented market with limited scaled competition and inconsistent service quality from incumbents. Customers value responsiveness, documentation, scheduling reliability, and trusted compliance support. There is real opportunity to expand accounts that already know SSA.
You do not need industry experience to succeed here. We will teach you the services and the market. What matters is that you can build relationships, prioritize a book of business, identify real expansion opportunities, and drive follow-through.
Why This Role is Great
Manage and grow a real existing customer base, not a cold patch of random accounts
Sell mandatory services, not discretionary spend
Large cross-sell opportunity across customers who may only know one part of SSA
High-growth company with strong acquisition momentum and expanding service lines
Lean environment where ownership, urgency, and execution matter
Uncapped commission with meaningful upside for account expansion
What You’ll Do
Own and Grow Existing Accounts
Manage a portfolio of existing SSA customers and take ownership of retention, expansion, and relationship health
Segment and prioritize accounts based on revenue potential, service fit, urgency, location, and relationship strength
Build account plans for high-potential customers and execute against clear next steps
Drive Expansion Across Service Lines
Identify customers using SSA for one service who may need support across additional service lines
Uncover customer needs through proactive outreach, business reviews, service history, technician feedback, and internal account intelligence
Position SSA’s broader capabilities in a way that is relevant to the customer, not generic or overly salesy
Manage Customer Relationships
Build trust with Facilities, Quality, Compliance, Pharmacy, Operations, and Engineering leaders
Stay top of mind with customers even when there is not an immediate need
Handle customer issues with professionalism, urgency, and ownership
Coordinate Internally
Partner with operations, technicians, scheduling, service leaders, and other internal teams to move customer needs forward
Translate customer issues and opportunities into clear internal action items
Use internal resources effectively without becoming dependent on a large support machine
Run a Disciplined Account Process
Maintain clean CRM notes, next steps, account history, renewal timing, and opportunity tracking in HubSpot
Follow up consistently and create urgency around real customer needs
Track progress against revenue, expansion, and retention goals
What We’re Looking For
3-7 years of B2B account management, customer success, sales, or expansion-focused experience
Proven ability to grow existing customer relationships and identify expansion opportunities
Strong commercial judgment and ability to prioritize a book of business
Comfort managing technical or compliance-related services, even if you are not the technical expert
Ability to operate in a lean environment with incomplete data and limited sales enablement
Strong follow-through, organization, and CRM discipline; HubSpot experience preferred
Comfortable communicating with operational, technical, quality, compliance, and facilities stakeholders
Not an order taker. We need someone who can create momentum inside existing accounts
No industry experience required. We’ll train you.
Why SSA
SSA is one of the fastest-growing companies in the life sciences services industry, having acquired 20+ companies in just over two years. We are 100% founder and employee-owned, and every employee has a stake in the outcome.
Our dream is to accelerate science. Delightfully. We are building the leading integrated safety partner to health and science organizations.
Benefits
Equity ownership in SSA; every employee has a stake in the company
401(k) match
100% paid Medical, Dental, and Vision insurance
Life insurance
Generous paid time off
Parental leave
Professional growth opportunities
If you know how to manage relationships, identify expansion opportunities, stay consistent, and drive follow-through, this is a role where you can grow long-term, high-value accounts and directly impact SSA’s next stage of growth.