Account Management Senior Manager - Direct Payer - Accredo

The job profile for this position is Account Management (IC) Senior Manager, which is a Band 4 Management Career Track Role.

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SUMMARY:
The Senior Manager, Account Management is a people leader responsible for strategic oversight of Direct Payer accounts with a strong emphasis on revenue cycle performance, operational excellence, and transformation through technology and process discipline. This role leads a team of Account Executives, owns the financial and operational health of the assigned book of business, and drives change through the adoption of AI‑enabled tools, structured workflows, and cross‑functional alignment. The position serves as a key strategic partner across Operations, Revenue Cycle Management, Product, Finance, Clinical, and Technology teams to ensure coordinated strategy execution and measurable results.

RESPONSIBILITIES:
Strategic Leadership & Client Performance
Own the overall strategy, performance, and financial outcomes for a defined Direct Payer book of business

Drive alignment between client strategy, contractual obligations, operational execution, and enterprise priorities

Serve as escalation leader for complex payer issues impacting access, claims, reimbursement, or financial performance

Translate strategic objectives into actionable plans with clear accountability and measurable outcomes

Revenue Cycle Management (RCM) Ownership
Partner with Revenue Cycle Management teams to ensure strong claims performance, timely adjudication, issue resolution, and bad debt avoidance

Provide leadership oversight on root‑cause analysis of RCM issues affecting client satisfaction or financial results

Ensure RCM performance insights are incorporated into client strategy, internal prioritization, and team execution

Hold teams accountable for proactive identification and escalation of RCM risks within the book of business

AI, Tools & Operational Discipline
Lead adoption and full utilization of enterprise tools, including AI‑enabled solutions, reporting platforms, and workflow systems

Drive consistent use of tools for issue tracking, documentation, analytics, and performance management

Champion process standardization and structured execution to reduce variability and improve outcomes

Partner with Product, Technology, and AI teams to pilot, implement, and scale solutions that drive efficiency and insight

People Leadership & Team Development
Directly manage, coach, and develop Account Executives

Set clear expectations related to strategy execution, tool utilization, risk management, and performance outcomes

Foster a culture of accountability, continuous improvement, and data‑driven decision‑making

Support talent development, succession planning, onboarding, and performance management

Cross‑Functional Partnership & Enterprise Alignment
Act as a strategic connector across Operations, RCM, Clinical, Product, Finance, Legal, and Underwriting teams

Ensure strategies and initiatives are coordinated across functions to avoid duplication and misalignment

Represent Account Management in enterprise initiatives, transformation efforts, and strategic workstreams

Influence change and outcomes through strong partnerships rather than formal authority

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:
Bachelor's degree; MBA, PharmD or equivalent advanced degree preferred

Progressive leadership experience in specialty pharmacy, payer relations, PBM, or healthcare account management

Demonstrated success leading teams responsible for complex client portfolios

Strong knowledge of revenue cycle processes, claims operations, and payer reimbursement dynamics

Experience supporting Direct Payer or non-PBM-integrated health plan accounts

Proven ability to drive change, adopt new tools, and implement structured ways of working

Excellent strategic thinking, communication, and cross‑functional leadership skills

Experience leading or sponsoring AI-enabled or technology transformation initiatives

Financial acumen with experience managing risk, performance guarantees, and/or margin outcomes

ROLE CHARACTERISTICS:
People leader role with direct reports

High strategic and operational accountability

Significant cross‑functional collaboration and executive visibility

Direct impact on financial performance, client outcomes, and enterprise initiatives

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.