What You'll Do
- Onboard new clients and guide them through setting up and using Classcard effectively
- Clearly explain product features and demonstrate value through everyday use cases
- Monitor customer activity and proactively engage inactive users
- Resolve issues with a friendly, solution-focused mindset
- Build trust and long-term relationships through regular check-ins and feedback collection
- Work closely with Product and Support teams to advocate for customer needs
- Track interactions using tools like CRMs or ticketing systems
What Were Looking For
- 1-3 years of experience in Customer Success, Account Management, or a related role in SaaS
- Strong communication and relationship-building skills
- A problem-solving mindset with a customer-first attitude
- Comfortable using tools like Zoom, Loom, WhatsApp Business, Attio
- Familiarity with task/ticketing platforms like Linear, ClickUp, Asana, etc.
- Ability to stay organized and manage multiple accounts effectively
- A genuine interest in helping customers grow through product adoption
Why Join Classcard?
- Competitive base + performance-based bonuses your impact on retention and growth is rewarded.
- Be the face of a globally scaling SaaS product used by academies across 20+ countries.
- Fast-track career growth into senior Customer Success or Account Management rolesbased on merit, not time served.
- ️Best-in-class tools like Attio, Loom, WhatsApp Business, and Linear to help you work smart and scale efficiently.
- Fully remote team with regular virtual catch-ups and annual in-person retreats.