Account Manager

About the role:

As an Account Manager at Quavo, you will own a portfolio of mid-market to large clients, managing the full client lifecycle through renewal and expansion. You will proactively identify and close growth opportunities within your book of business while also ensuring clients are healthy, engaged, and realizing measurable value from the Quavo platform. You will serve as the primary point of contact for your clients, building trusted relationships with key stakeholders and will collaborate cross-functionally with the Sales, Support, Product, and Onboarding teams to drive outstanding outcomes.

This is a remote, full-time position offering a competitive base salary plus bonus and commission tied to retention and expansion targets.

Responsibilities include:

• Own a defined portfolios of mid-market and large clients, serving as the primary point of contact throughout the client lifecycle.
• Build and maintain trust-based relationships with operational managers, product owners, and key decision-makers within client organizations.
• Conduct regular cadence calls, business reviews, and strategy sessions to align on goals, surface risks, and demonstrate ongoing value.
• Identify and pursue expansion and upsell opportunities within your portfolio, owning the full expansion sales cycle from discovery through close.
• Monitor account health indicators (usage, support trends, sentiment) and proactively intervene before issues escalate.
• Drive net revenue retention by minimizing churn and positioning clients for long-term success on the Quavo platform.
• Develop success plans that map client goals to Quavo capabilities, creating clear roadmaps for product adoption and expansion.
• Track and report on expansion pipeline, renewal forecasts, and account health metrics to leadership on a regular basis.
• Develop working knowledge of the Quavo platform to guide clients on configuration, best practices, and optimal product utilization.
• Partner with the Marketing team to generate referrals and case study opportunities from satisfied clients.
• Maintain accurate client records, opportunity tracking, and health documentation in CRM tools.
• Provide account scorecards and sentiment summaries to leadership, surfacing insights and flagging accounts that need additional attention.
• Resolve or escalate client issues within defined SLAs, ensuring timely communication and follow-through.
• Contribute to internal knowledge sharing by documenting common client challenges, solution patterns, and escalation outcomes.