Account Manager

Job Summary
As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You’ll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive.

Principle Duties and Responsibilities
Active selling
Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.

Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.

Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication

Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.

Understands the market and keeps customers informed

Owns the customer relationship

Solicits sales opportunities with new and existing customers

Introduces new programs to customers

Closes on sale opportunities

Manages leads and customers in the Company’s CRM management system

Manages aged inventory and accounts receivable

Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.

Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.

Strategic
Develops programs based off customer needs
Creates ongoing and growing business

Develops a plan for the business
 Focuses on targets and updates through CRM management  

Focuses on meeting business plans

Conducts Customer Business Reviews

Introduces New product expansion/market

Prepares various reports and correspondence as required

Performs other duties as required

Training
We will provide the necessary training for you to:
Generate sales based on company standards and expectations.

Negotiate with customers to grow sales.

Understand the importance of gross margin and the company’s collection process.

Behavior
We expect you will be:
Demonstrates a strong entrepreneurial spirit

Responsible and trustworthy to work under little supervision

Highly motivated and enthusiastic

Good interpersonal skills and good communicator

Team player and goal oriented

Reliable and maintain good attendance

Professional and respectful

Able to pass a drug test

​Qualifications
Work Experience, Certifications and Education
Minimum 3 years of work experience in customer service.

Working experience in sales, preferably with product, industry, and market knowledge.

Ability to understand technical specifications of products and communicate their benefits effectively to customers.

Bachelor’s degree in business administration, marketing or related discipline or equivalent experience is preferred

Understanding of basic accounting and business concepts.

Proficiency in the use of the English language in reading, writing and speaking.

Competencies
Achievement, motivation and perseverance

Composure and resiliency

Influence and persuasion

Initiating action

Negotiating

Relationship building

The Company is an Equal Opportunity Employer.