Account Manager, Enterprise Partnerships

About UsOur company is on a mission to reduce food waste and make high-quality, affordable food accessible to everyone. Through our innovative app-based marketplace, we connect shoppers with discounted perishable items while helping retailers turn would-be waste into revenue and meaningful environmental impact. We’re growing quickly across North America and partnering with retailers of all sizes to expand our reach.

If you’re passionate about creating real change for people and the planet, we’d love for you to join us. Your work here will directly contribute to a mission that helps families save money, reduces waste, and builds a more sustainable future.

What We’re Looking For 

Flashfood is seeking a Senior Account Manager, Enterprise Partnerships to own and grow relationships with our largest grocery retail partners. We partner with leading grocery banners across North America and are looking for a seasoned enterprise account leader who understands complex retail organizations, thrives in fast-moving environments, and knows how to turn strong partnerships into sustained growth, adoption, and impact.

You should be comfortable managing executive relationships, navigating operational complexity across regions and stores, and using data-driven insights to drive action and accountability.

What You’ll Do

You are a strategic, data-driven account leader with deep experience managing complex, multi-region retail partnerships. You excel at owning executive relationships, translating performance into insights, and driving measurable account growth.

Success in this role will be measured by:

Growth, expansion, and retention of enterprise grocery accounts

Full ownership of account relationships, from C-suite stakeholders to district leaders and store teams

Consistent achievement of monthly and annual account targets

Deep fluency in grocery retail metrics and account health indicators

Proactive identification and resolution of risk, issues, and underperformance

In this role, you will:

Own end-to-end relationships with enterprise grocery partners across the West Coast, from C-suite executives to store operations teams

Develop and execute strategic account plans aligned with partner goals across sustainability, profitability, and adoption

Expand existing accounts through new store rollouts, pilots, and increased program adoption

Lead regular business reviews using clear, data-driven insights and performance narratives

Conduct store visits and deliver in-person training to improve execution and adoption

Partner closely with internal teams (Product, Operations, Marketing, Data, Customer Success) to drive partner success and resolve issues

Identify adoption barriers, training gaps, and performance issues, and lead corrective action plans

Translate performance data into compelling, partner-facing insights and recommendations

Represent the voice of the retailer internally to influence roadmap and prioritization decisions

Support renewals and contract expansions with strong, data-backed business cases

Represent Flashfood at partner meetings and industry events

Build internal champions within partner organizations who advocate for Flashfood

Develop and manage a partner NPS program in collaboration with Product and Marketing to track satisfaction and loyalty

What You’ll Bring

7+ years of experience in enterprise account management or partnerships

Experience working with large retailers; grocery or retail tech experience strongly preferred

Strong understanding of retail operations and the intersection of sustainability and profitability

Experience building or managing partner NPS or satisfaction programs (preferred)

Excellent communication, presentation, and negotiation skills with senior stakeholders

Strong analytical skills with the ability to use KPIs to drive decisions

Passion for sustainability and reducing food waste at scale

Familiarity with tools such as Tableau, Google Suite, Confluence, and Asana is a plus

What We Offer

Competitive salary, equity, and comprehensive benefits

100% remote work with flexibility and trust

Mission-driven work that reduces food waste and expands access to affordable food

A fast-growing, collaborative team with big ambitions

Real opportunities for career growth

Flashfood is an equal opportunity employer and is committed to building a diverse, inclusive, and equitable workplace. We welcome candidates from all backgrounds and experiences, and we’re dedicated to creating an environment where everyone feels supported and empowered to do their best work.