Account Manager, K12

About Niche

Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply.

Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally.

About The Role

We are looking for an enthusiastic and driven Account Manager, committed to providing exceptional customer support to join our Sales organization. The Account Manager will be responsible for driving client retention and growing the revenue footprint within a portfolio of K-12 customers. This position requires a unique and talented individual who excels in multiple business disciplines. You will divide your time between developing relationships, clearly communicating our impact and value to the clients on a monthly and quarterly basis, and identifying upsell opportunities within those key customer accounts. This position will work closely with the Customer Success and Account Executive teams to ensure our customers are well-supported.

What You Will Do

Manage a full account portfolio and relationships with customers to increase revenue, drive long-term adoption and foster client health

Cultivate a trusted advisor relationship with stakeholders and executive sponsors

Collaborate with Customer Success Managers and Sales Engineers to ensure the team has everything they need to implement successfully and identify opportunities to cross-sell

Prospect for new expansion opportunities within entire book of business (on cycle/off-cycle)

Manage Client Relationships for clients up for renewal in the current year

Negotiate Contracts, drive commercial process through acquiring signatures

Present product demonstrations

Support customers and solve problems for specific and individualized use cases

Strong understanding of the platform and product suite

Serve as the voice of the customer to drive improvement and provide a customer feedback loop to product and data teams

Meet personal quarterly and annual dollar retention and expansion goals

During the First Month:

Attend onboarding sessions to better understand our internal processes and learn about the company

Learn the Niche product offerings inside and out, and begin to feel comfortable performing demos of the product(s) to any audience

Spend time with our Business Operations and Analytics team to learn about our digital marketing campaigns and offerings

Shadow Account Managers and Customer Success Managers to observe best practices related to communicating the Niche product offerings and how to best position the products based on customer needs/goals

Start building strong relationships across entire K12 team

Train on tools such as Gong and Salesforce to gain understanding of how to apply to your business

Role playing, Creating mock decks

Within 3 Months:

Conduct Onboarding, QBR, Expansion, and Renewal meetings, pitching the Niche products to K-12 schools in order to continue to demonstrate Niche’s ROI

High accountability and  precision over your account pipeline 

Understand Niche’s monthly advertising reports sent to clients. Help to analyze the reports and aid clients in understanding the value of the partnership and upsell. 

Continue to develop partnerships with the Customer Success Managers you share accounts with to gain awareness of client expectations and goals 

Attend various digital advertising and product training to further knowledge of Niche products

Dedicated time for both self and company-led learning with the goal of becoming the SME to the schools within the segment

Within 6 Months:

Lean into your assigned school segment and learn current marketing strategies with the goal of becoming an industry SME

Provide exceptional support and consultation via phone, email, and in-person leading to advertiser retention, revenue retention, and upsell

Consistently achieve monthly revenue targets by achieving net retention, logo retention, and upsell goals

Create regular reporting and communication cadence completely owning your client relationships

Within 12 Months:

Become the SME on all things related to digital advertising within your assigned school segment and K12. 

Listen to customer feedback and recommend innovative solutions to the management team related to possible improvements to product, pricing, packages, etc., to better serve your assigned school segment

Maintain accurate internal and external reporting

Achieve the YTD upsell and renewal goals

What We Are Looking For

Bachelor's degree in a business or education-related field

Minimum of 3 years of relevant experience, including sales and marketing in a SaaS environment 

Excellent presentation and communication skills

Salesforce Experience

Ability to thrive and quickly adapt to a fast-paced, team-oriented environment

Someone fearless and persistent. Motivated by the challenge of building relationships with a variety of stakeholders and growing your book of business

Experience selling in Education or Digital Media is a plus

Experience with Challenger Sales Methodology huge plus

Compensation 

Our national target base salary is $65,000, plus uncapped commission and participation in our Stock Option Program. The OTE (On Target Earnings) for this role will be $110,000.

At Niche, our Total Rewards Philosophy is centered around creating a workplace environment that attracts, motivates, and retains top talent by providing a comprehensive and competitive rewards package.  This philosophy is built on the principles of performance-based compensation, best-in-class benefits and work-life balance, and employee well-being.

Why Niche?

We are a fully flexible workforce empowering our employees to choose to work remotely, in our Pittsburgh office or whatever combination suits you

Full time, salaried position with competitive compensation in a fast-growing company

Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage

Flexible Paid Time Off Policy

Stipend that allows you to build your work from home office in a style and function that suits your personal preferences

Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents

Meaningful 401(k) with employer match

Your ideas and work will make an immediate impact on our company and millions of users

You will join a team that cares about you, our mission, our work - and celebrates our wins together!

Niche will only employ those who are legally authorized to work in the United States without sponsorship now or in the future for this opening.  

We are currently hiring in states where we currently have employees: AZ, CO, CT, DE, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MO, NE, NV, NH, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, DC, WV.

Candidates only.  No recruiters or agencies, please. Sorry, we do not offer relocation assistance.

Niche is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

All interviews are being held remotely. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.