Account Manager, Small Multi Location I

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Position Overview:
Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 100+ accounts. Our Multi Location segment serves parent accounts that have more than 1 location.

As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.

Key Responsibilities:

Book Management

Drive NRR through strategic account planning and proactive customer engagement

Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement

Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey

Commercial Sales

Identify and execute upsell and cross-sell opportunities within your given book of business

Drive activations of more users / doctors within a practice

Drive sales of additional scanners within a practice

Drive expansion through selling into additional practice locations

Client Relationship Management

Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty

Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback

Experiment and execute on churn reduction strategies

Clinical Knowledge

Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors

Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers

Continuous Improvement

Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers

Collaborate with cross-functional teams such as customer support and training to better serve your customers

Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements

Qualifications:

6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists

Track record of upselling and growing your account portfolio

Established and managed relationships with multiple stakeholders at small to medium sized businesses

Enjoy talking on the phone with clients for over 60% of your day.

Have a desire to dive deeper and understand customer’s pain points.

Comfortable analyzing data and using dashboards to inform your decisions and outreach.

Enthusiasm for experimentation and iteration to hone your craft

Highly motivated, performance driven individual.

Exceptional communication, problem-solving, and organizational skills.

Ability to thrive in a fast-paced environment and adapt to changing priorities.

Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers.

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!