Accounts Receivable Collections Caller (Part-Time)

About the role

We're a small architecture and design studio. From time to time client invoices go past due, and we need a courteous, persistent professional to follow up by phone and help us recover outstanding balances - while protecting the client relationship.

This is a part-time, ongoing role. Expect roughly 2-5 hours every two weeks to start, with room to grow as our client base expands.

What you'll do

- Make outbound calls to clients with past-due invoices using a list we provide

- Confirm the client received the invoice, answer basic billing questions, and request payment

- Negotiate and document payment commitments or short payment plans within guidelines we set

- Log every call outcome (reached / left message / promised payment / dispute) in a shared tracker

- Send a brief follow-up email after each call to confirm what was agreed

- Escalate disputes or unusual situations to us instead of pushing

- Maintain a calm, respectful, professional tone at all times - these are valued clients, not anonymous accounts

What we're looking for

- Proven experience in accounts receivable, collections, or customer-facing phone work

- Clear, professional spoken English with a neutral, friendly phone manner

- Comfort handling payment conversations without being aggressive

- Familiarity with fair, lawful collection practices (FDCPA-style standards)

- Organized and reliable with call logs and follow-up

- Reliable headset, quiet environment, and stable internet

Nice to have

- Experience collecting for a professional-services firm (architecture, design, legal, consulting)

- Familiarity with QuickBooks or similar invoicing tools

Tools

- We'll provide the invoice list, a call script/talking points, and a tracking sheet

- Calls placed via our VoIP phone system

To apply, please include:

1. A short note on your collections experience and the types of accounts you've worked

2. A quick description (or voice sample) of how you'd handle a polite-but-firm payment follow-up

3. Your hourly rate, weekly availability, and time zone

We're looking for a long-term fit and will start with a small batch of accounts as a paid trial.