Accounts Receivable Representative

Dealership:
L0105 Lithia Home Office

Lithia & Driveway | Accounts Receivable Representative

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

The Accounts Receivable (AR) Representative is a liaison between Lithia Motors and our customers. The role is responsible for providing stellar customer service as it relates to both the efficient and timely collection of service and parts customer receivables as well as the professional response to inquiries regarding those receivables.

Location: Remote
Compensation Range: $16.85-24.05, with a typical starting range of $16.85-21.00. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You’ll Do
Monitor customer accounts daily and identify aged receivables
Contact customers to secure timely payments
Maintain accurate records, reports, and system updates
Handle inbound AR-related calls and billing inquiries
Research and resolve service and parts billing issues
Respond to internal and external inquiries within service-level timelines
Support additional AR and collections tasks as needed

What You'll Bring
Strong attention to detail and sense of urgency
Clear, professional communication (written and verbal)
Strong active listening and problem-solving skills
Critical thinking with the ability to evaluate and resolve issues effectively
Strong time management and ability to prioritize competing tasks
Prior customer service experience
Experience with outbound calls or collections is a plus
Comfortable navigating multiple systems and tools

We offer a comprehensive benefits package designed to support you and your family, including:  
Competitive pay 
Medical, Dental and Vision Plans 
Paid Holidays & PTO 
Short and Long-Term Disability 
Paid Life Insurance 
401(k) Retirement Plan 
Employee Stock Purchase Plan 
Lithia Learning Center 
Vehicle Purchase Discounts 
Wellness Programs ​

For a more detailed view, visit: www.totalrewards.lithiadriveway.com. 
 
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.