Accounts Receivable Specialist (Operations Support) (Remote) | Laguna

Position Summary

The Accounts Receivable Operations Specialist manages a shared collections inbox by monitoring, reviewing, and triaging customer inquiries. The role involves categorizing requests, responding to routine questions, and routing complex issues to the appropriate teams (Collections, Billing, Customer Success). It also ensures timely processing, accurate documentation, and proper tracking of all customer interactions.
In addition, the role supports collections activities by assisting with past-due accounts, including basic outreach, updating account notes, and documenting reasons for delinquency.
Key Responsibilities:
Monitor and manage shared collections inbox

Categorize and prioritize incoming inquiries

Respond to routine billing and payment-related questions

Route complex issues to appropriate teams

Maintain accurate records and system updates

Support collections through basic outreach and account updates

Document delinquency reasons and account status

Follow defined processes for timely resolution

Qualifications:
2 to 3 years of experience in customer support, collections, or admin roles preferred

Experience with shared inbox or high-volume email handling is an advantage

NetSuite and Salesforce experience preferred

Strong attention to detail and process adherence

Good written and verbal communication skills

Able to handle repetitive tasks with accuracy and consistency