Accuracy Checking Pharmacy Technician
*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*
We reserve the right to close early when attracting a high volume of applications.
Salary: £36,050 + discretionary bonus
Workpattern: Monday - Friday, 9am - 5.30pm
Fully remote
#LI-Remote
About us
Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.
The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral.
Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence. ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.
About the role
We are seeking a highly skilled and detail-oriented qualified Accuracy Checking Technician (ACT) to join our Centralised Prescribing Team.
The ACT will be responsible for ensuring prescribing practice is meeting legal, clinical, and safety standards. This role plays a vital part in supporting the pharmacist and enhancing patient safety by allowing greater focus on clinical care. The successful candidate will be a registered pharmacy technician with ACT accreditation and a strong commitment to excellence in remote clinical pharmacy practice.
You will
Clinical Query Resolution & triage
Support the delivery of the management of ADHD medication and knowledge of the initiation and titration of ADHD treatment
Support the duty team in responding to client queries, and monitoring duty ticket requests
Responding to clinical queries from clients such as side effect and treatment plan queries
Reviewing physical observations submitted by clients and discussing results with clients and/or the wider prescribing team as part of duty or triage
Escalation of issues, concerns or abnormal results
Monitoring risk during contact with clients
MDT or liaison with the specialist advisory group (cardiologist, psychiatrists, paediatrician and specialist ND expert)
Liaising with ADHD prescribers regarding medication monitoring
Support pharmacist in reviewing clinical observations from patients such as blood pressure, BMI, pulse to ensure safe prescribing - Use medicines expertise to provide evidence-based advice to clients - Clinical pharmacy experience, mental health expertise, and the ability to work autonomously within a remote multidisciplinary team
What we are looking for
Must haves
Qualified Accuracy Checking Pharmacy Technician
Relevant training or qualifications in mental health and neurodevelopmental conditions (ADHD)
Previous experience specifically within ADHD specialist services
Experience with titration and long-term management of stimulant and non-stimulant ADHD medications
Understanding of clinical governance, audit, and quality improvement processes related to prescribing
Knowledge of safeguarding procedures and risk assessment in mental health and remote care settings
Experience in remote clinical service provision or digital healthcare environments
Comfortable working independently and remotely
Excellent communication and record-keeping skills
Nice to haves
Understanding of ADHD medication pathways in the UK (NHS, RTC, private)
Critical thinking and problem-solving abilities
Attention to detail and strong organisational skills
Adaptability to work in a fast-paced and evolving digital environment
Ability to adapt and contribute to service development in a growing, evolving organisation
Remote working
Why Join Us?
Work from home with all equipment provided
Be part of a modern, clinically-led ADHD service
Help shape a safe and efficient remote prescribing model
Generous leave, health benefits, and CPD opportunities
A motivated and supportive multidisciplinary team
Make a real difference in the lives of people with ADHD
What we offer you
Excellent salary with annual reviews
Annual Performance related bonus (discretionary)
Company Pension Scheme
30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
Private health insurance
Blue Light card / discounts
Enhanced family friendly policies
Flexible working with the option of free co-working
All company and team in person meet ups
Access to a range of wellbeing activities
Access to development / training opportunities to support your career ambition
One volunteering day per year
Our Recruitment Process and Next Steps
At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.
We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.
Our process is really straightforward and as easy as 1-2-3!
Step 1 - Screening call
Step 2 - Interview
Step 3 - Offer