Admin Assistant | Remote | Psychiatric Practice | Must Live in US & Work Pacific Hours
Administrative Assistant Role Remote – Psychiatric Practice | Full Time | US ONLY
Must live in the US and be a citizen.
Must be willing to work Pacific time hours of 9:00 am to 5:00 pm.
We are seeking a compassionate, detail-oriented, and tech-savvy Administrative Assistant to join our Patient Services Team. This role is ideal for someone who takes pride in providing exceptional patient experiences and thrives in a fast-paced, mission-driven environment.
You’ll play a key role in ensuring our patients receive white-glove support — from scheduling and care coordination to communication and follow-up. If you’re organized, empathetic, and have a “roll-up-your-sleeves” attitude, we’d love to meet you.
Key Responsibilities
● Provide white-glove patient support, ensuring each interaction is handled with care, professionalism, and empathy.
● Manage patient scheduling and coordinate appointments across providers and care teams.
● Handle patient-facing communications via phone, SMS, and email with clarity and compassion.
● Assist patients with general questions and guide them through care processes and next steps.
● Coordinate with pharmacies to ensure patients can seamlessly pick up prescriptions.
● Conduct insurance verification checks and support pre-authorization processes as needed.
● Provide administrative support to providers, including managing follow-up communications and assisting with patient documentation.
● Coordinate with doctors’ offices and external partners to ensure continuity of care.
● Manage document requests and maintain accurate patient records and files.
● Identify opportunities to improve workflows and patient service processes, sharing creative ideas for improvement.
Must Have Qualifications
● 2+ years of administrative or patient services experience (healthcare or mental health setting preferred).
● Exceptional communication skills, both written and verbal.
● Personable, compassionate, and patient-centered approach to service.
● Strong technical aptitude — able to learn and master new tools and software quickly.
● Self-starter who can work independently and make sound decisions with minimal supervision.
● Adaptable and comfortable working in a fast-paced, evolving environment.
● Confident handling of complex or sensitive conversations with empathy and professionalism.
● Passionate about mental health and supporting patient well-being.
● High energy, proactive, and comfortable “rolling up your sleeves” to get things done.
● Experience working in a remote setting.
● Willingness to work one weekend day per week as part of the regular schedule.
Additional Information
● Starting pay $25.00-27.00/hour DOE. 1099 contractor role during probationary period. ● 30-60 day probationary period.
● We are looking for someone full-time. 9:00-5:00 pm Pacific.
● Full benefits are available to those who need them.
● Competitive PTO & paid holidays.
● Laptop and monitor will be supplied when this role converts to a W2 employee.
If you’re passionate about supporting mental health professionals and want to grow with a dynamic team, we’d love to hear from you.
Apply now with your resume and a brief cover letter highlighting your experience and why you’re a great fit! Also, be sure to include your favorite animal and why, so that I know you are paying attention to details. Your cover letter must include your salary requirements to be considered for an interview.
Thank you for your interest.
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:
• 401(k)
• Health insurance
• Paid time off
Work Location: Remote
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