Admissions Coordinator
Admissions Coordinator
Location: Remote
Company: Indiana Treatment Centers – Muncie, IN
Status: Full-Time | Non-Exempt
Schedule: Tuesday–Saturday, 9:00 AM – 5:30 PM EST
Reports To: Director of Admissions
Join a Team That's Changing Lives
Indiana Treatment Centers is operated in partnership with Ascension Recovery Services (ARS), a national leader in behavioral health and substance use disorder treatment. Our mission is to provide exceptional, person-centered care that restores hope and transforms lives.
At Indiana Treatment Centers, every team member plays an important role in helping individuals and families begin their recovery journey. We are committed to providing compassionate care, reducing barriers to treatment, and creating a welcoming experience for every client who reaches out for help.
Whether you're supporting admissions, coordinating care, guiding clients through the intake process, or collaborating with clinical teams, you'll be part of a mission-driven organization dedicated to helping people reclaim their lives and build a foundation for lasting recovery.
If you're looking for meaningful work where you can make a difference every day, we'd love to meet you.
About the Role
The Admissions Coordinator serves as the first point of contact for prospective clients, families, referral sources, and healthcare professionals seeking treatment services.
This role is responsible for conducting screenings, coordinating admissions, verifying insurance benefits, communicating with referral sources, and ensuring a seamless transition into treatment. The Admissions Coordinator plays a critical role in helping individuals access care while providing exceptional customer service and support throughout the admissions process.
Essential Duties & Responsibilities
Admissions & Client Engagement
Conduct telephone and virtual screenings to determine appropriateness for admission.
Respond promptly to inquiries from prospective clients, families, referral sources, and healthcare professionals.
Guide clients and families through the admissions process and prepare them for treatment.
Coordinate admission logistics and ensure a welcoming, supportive experience.
Educate clients and families regarding treatment services, program expectations, and admission requirements.
Assist clients in making informed decisions regarding treatment options.
Insurance Verification & Financial Coordination
Verify insurance eligibility and benefits.
Identify financial guarantors and assist with payment arrangements when appropriate.
Communicate insurance and financial information clearly and professionally.
Coordinate with internal teams regarding authorizations and admissions approvals.
Care Coordination & Referral Management
Maintain communication with referral sources and document all interactions.
Coordinate with Business Development, Clinical, Nursing, and Medical teams to facilitate timely admissions.
Provide referrals and resources for individuals who do not meet admission criteria.
Assist with transportation coordination and admission logistics as needed.
Coordinate retrieval of outside medical records and supporting documentation.
Documentation & Data Management
Enter admissions, referral, and assessment information into electronic systems.
Maintain accurate and timely documentation of admissions activities.
Track admissions data and key performance indicators.
Ensure compliance with state, federal, payer, and accreditation requirements.
Professional Representation
Serve as a positive representative of Indiana Treatment Centers and Ascension Recovery Services.
Build and maintain professional relationships with referral sources and community partners.
Participate in admissions, census, and operational meetings as assigned.
Perform additional duties and special projects as assigned.
Schedule Expectations
Regular schedule is Tuesday through Saturday, 9:00 AM – 5:30 PM EST.
Must be available to respond to admissions inquiries during scheduled work hours.
Occasional flexibility may be required to support admissions needs, census goals, and client intake activity.
Participation in an on-call rotation may be required as the program grows.
Minimum Qualifications
High School Diploma or GED required.
Minimum of two (2) years of experience in admissions, healthcare, behavioral health, case management, customer service, or a related field.
Strong communication, customer service, and organizational skills.
Ability to effectively communicate with individuals and families experiencing crisis or emotional distress.
Proficiency with electronic medical records, CRM systems, and Microsoft Office applications.
Ability to work independently in a remote environment.
Preferred Qualifications
Bachelor's degree in Social Work, Psychology, Healthcare Administration, Business, or a related field.
Two (2) or more years of experience in behavioral health, substance use disorder treatment, or healthcare admissions.
Knowledge of substance use disorders, mental health conditions, levels of care, and the recovery process.
Experience verifying insurance benefits and obtaining authorizations.
Peer Recovery Specialist Certification preferred.
Experience working in a fast-paced admissions or intake environment.
Why You'll Love Working Here
The work you do truly changes lives. We recognize the importance of supporting the people who make that impact possible. When you join our team, you're stepping into a place that invests in your growth, wellbeing, and long-term career success.
Benefits & Support
ICHRA Health Benefit with Premium Reimbursement
Dental Insurance
Vision Insurance
Employer-Paid Life Insurance
Optional Supplemental Life Insurance
401(k) Retirement Plan
Generous Paid Time Off (PTO)
Paid Holidays
Employee Assistance Program (EAP)
Paid Training & Professional Development Opportunities
Career Growth & Advancement Opportunities
Supportive Leadership Team
Mission-Driven Culture
Equal Employment Opportunity
Indiana Treatment Centers is an Equal Opportunity Employer. We believe diversity and inclusion strengthen our organization and enhance the quality of care we provide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.