Agent Audit Support
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with a commitment to innovation and quality. The Audit Support Agent will perform audits for reservation accuracy, manage confirmation communications, and ensure compliance with company standards.
Responsibilities
- Performs audits for the National Marketing Center's reservations for accuracy, and to errors made
- Responsible for sending and resending confirmation emails and/or letters for reservations or sales presentations as requested
- Provides an accurate error report and follows up with the report in order to ensure all errors are corrected
- Maintains a working knowledge of all resorts, Company products, and services as they related to marketing and the Company as a whole
- Responsible for accurate data entry
- Completes all required Company trainings and compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
Skills
- A minimum one year of experience in the audit, hospitality, or timeshare field required
- Maintains a typing proficiency at a rate of 35 words per minute
- Exemplary organizational skills
- Computer proficiency in Microsoft Word, Excel, and Outlook
- Ability to interpret and create spreadsheets
- Able to use sound judgment; work independently, with minimal supervision
- Strong analytical and problem solving skills
Benefits
- Day 1 Benefit Eligibility
- Driven base pay
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Daily Pay Option*
Company Overview