AI Adoption Analyst

Overview

This is a remote role that may only be hired in the following locations: NC, NY
The AI Adoption Analyst accelerates the organization’s AI transformation by driving engagement, adoption, and measurable business impact across enterprise AI initiatives. This role partners with cross-functional stakeholders to design and execute adoption strategies, translating complex AI capabilities into clear, actionable value for the business.

Responsibilities

Adoption Strategy and Execution
Support the development and execution of enterprise AI adoption strategies aligned to business priorities
Partner with stakeholders to design and implement adoption plans for AI initiatives and deployments
Build and maintain strong partnerships with business leaders, AI practitioners, and other stakeholders to drive coordinated adoption efforts
Coordinate adoption activities across multiple AI initiatives to ensure consistent associate experiences, messaging and enablement approaches
Communications and Engagement
Drive awareness, engagement, and utilization of AI capabilities across business functions
Develop and execute enterprise AI communications and campaigns across multiple channels, tailored by audience
Translate complex technical AI concepts into clear, business-friendly messaging for diverse audiences
Learning and Enablement
Partner with learning teams to design and deliver AI-related training programs
Develop role-based enablement materials, including job aids, playbooks, guides, and learning resources
Adoption Insights and Measurement
Track and report on AI adoption, engagement, and learning metrics
Identify barriers to adoption and design targeted interventions to improve outcomes

Qualifications

Bachelor's Degree and 4 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery. OR High School Diploma or GED and 8 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery.
 
Preferred:
Advanced degree, certification, or equivalent experience in change management, organizational development, communications, learning, or a related field. Knowledge of change management methodologies (e.g., Prosci ADKAR or similar frameworks).

Experience supporting organizational change, technology adoption, or employee engagement initiatives, ideally within a consulting or enterprise environment. Demonstrated ability to translate complex technical concepts into business-friendly communications, training, and enablement materials. Experience creating and delivering robust training programs.

Experience measuring adoption, engagement, and business outcomes associated with technology implementations. If hired in NY, the base pay for this position is generally between $143,000 and $190,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.

For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
 
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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.