AI Engineer, Integrations - Bellevue

Aircall is a unicorn AI-powered customer communications platform used by over 22,000 companies worldwide. The AI Engineer for the Integrations team will design, develop, and optimize scalable cloud-based solutions, collaborating with cross-functional teams and contributing to the entire software development lifecycle.

Responsibilities

• Own key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules
• Propose innovative solutions by staying ahead of AI landscape trends and emerging technologies
• Participate in requirements analysis to help with providing the right technical and business solutions for our customers
• Have key responsibilities within the design, architecture, and end-to-end delivery of your development
• Write clean scalable code and test and deploy applications and systems
• Revise, update, refactor, and debug code
• Participate in code reviews to ensure code quality and share knowledge
• Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients
• Involvement in product and platform performance optimization and live site monitoring
• Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability
• Security is at the forefront of your mind in everything that you do

Skills

• Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration
• Proven understanding and direct experience with Agentic AI systems, including designing, developing, and deploying AI Agents and MCP prototype/servers
• Familiarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization
• At least 1 year of experience in back-end development using Python, TypeScript/Node.js, or Java, with a focus on security, scalability, availability, and performance
• Full-stack development experience is a strong plus
• Ideally you will have worked with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon

Benefits

• Medical, dental, and vision insurance is 100% covered
• 401k plan with company matching!
• Unlimited PTO — take the time you need to come to work feeling great!
• Wellness, internet, and childcare reimbursements
• Generous parental leave policy

Company Overview

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