AI Governance Specialist

Job Title: AI Governance Specialist

At Prompt, we’re building AI that works hand-in-hand with the people who power rehab therapy clinics. As an AI Governance Specialist on our AI team, you’ll play a key role in making sure our AI systems are trustworthy, well-understood, and responsibly used across the company.

This is a non-managerial, hybrid role that blends analysis, education, and internal program development. You’ll work with our AI team to audit our AI features and hold them accountable to our strict trust and safety policies. In this, you’ll play a crucial role in guiding the improvement of Prompt’s AI systems and developing our ethical AI framework. Additionally, you will work across teams within our organization to lead the charge in driving internal AI adoption and usage, supporting ethical and regulatory compliance, and helping make AI more accessible to everyone. If you enjoy bringing structure to fast-moving innovation and want to help shape how AI gets used in real-world healthcare operations, we’d love to have you.

Why work for Prompt?

Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

Healthy Approach: This isn't an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital.

Responsibilities

• Evaluate customer-facing AI outputs for quality, compliance, and ethical alignment

  Identify issues related to consistency, reliability, fairness, or safety

  Develop necessary metrics, guidelines, and guardrails around AI usage

  File tickets or documentation to help AI teams continuously improve

  Build automation and tooling to assist with review, testing, and analysis of AI outputs

  Support responsible AI practices by helping codify policies and review checklists that reflect ethical, regulatory, and organizational values

  Develop our internal education initiatives to promote AI literacy & democratization

  Run workshops, create learning materials, and answer team questions about how AI works at Prompt

  Embed with internal teams to review and refine workflows using available automation and AI tools, and help establish/train AI leaders within those teams

  Collaborate on internal documentation that improves shared understanding of our systems

  Track and report on AI adoption and usage

  Define success metrics and usage benchmarks for both internal AI use and external AI features

  Create dashboards or reports that help teams understand performance and engagement

  Help design and develop internal tools for reviewing, tracking, testing, and analyzing AI usage and outputs more efficiently

• Master’s degree or higher in a relevant field (e.g. Artificial Intelligence, Computer Science, Data Science, Communications, Ethics, Design, or a related discipline)

  Strong analytical skills with attention to detail, especially in evaluating system behavior

  Excellent written and verbal communication; able to explain complex ideas clearly and accessibly

  Familiarity with AI concepts and tools, particularly LLMs and natural language applications

  Comfortable collaborating across teams in a fast-paced environment

  Curious, thoughtful, and motivated by impact, not just correctness

  Experience with program coordination, QA, documentation, or education is a plus

  (Optional) Technical experience in scripting, data analysis, or prototyping tools is a plus

  Perks - What you can expect:

  Competitive salaries

  Remote/hybrid environment

  Potential equity compensation for outstanding performance

  Flexible PTO

  Company-wide sponsored lunches

  Company paid disability and life insurance benefits

  Company paid family and medical leave

  Medical, dental, and vision insurance benefits

  Discounted pet insurance

  FSA/DCA and commuter benefits

  401k

  Credits for online and in-person fitness classes/gym memberships

  Recovery suite at HQ – includes a cold plunge, sauna, and shower

  Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.

  Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees

  
  Prompt Therapy Solutions, Inc is an E-Verify Employer.