AI Technical Analyst

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry.

Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

Lead process discovery efforts through stakeholder interviews, shadowing, and workflow analysis to identify core business challenges

Translate business needs into clear, structured requirements artifacts such as process flows and business requirement documents (BRDs)

Design and configure AI-driven workflows and agents using low-code/no-code orchestration platforms (e.g., n8n or similar tools)

Apply strong design principles to ensure solutions align with customer requirements and integrate effectively within the broader enterprise ecosystem

Provide process design consultation to support standardization, optimization, and adoption of emerging technologies

Support the deployment of AI agents, RPA solutions, and cross-platform automations across business functions

Coordinate and support user acceptance testing (UAT), including documenting results, identifying issues, and facilitating resolution with stakeholders

Monitor, maintain, and continuously improve deployed solutions to ensure reliability and performance

Evaluate new and existing technologies to recommend innovative approaches that enhance business processes

Partner with internal teams to support AI solution design while enabling seamless integration with existing platforms and systems

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field

Experience with business analysis, including requirements gathering, process mapping, and documentation

Exposure to AI-assisted development tools and low-code/no-code automation platforms

Working knowledge of programming languages such as Python, JavaScript, or TypeScript

Basic understanding of database structures and experience with SQL for data analysis

Strong analytical and problem-solving skills with attention to detail

Excellent communication and stakeholder management skills

Ability to balance business needs with technical solution design in a fast-paced environment