Airbnb Guest Communication & Booking Coordinator (Monthly Retainer)

Overview

I’m hiring a Guest Communication & Booking Coordinator to support a growing Airbnb and direct-booking portfolio.

This is a long-term role built on clarity, structure, and trust.

This position is not hourly.

It is a monthly retainer that compensates for availability, responsiveness, and responsibility, not constant activity.

The portfolio is currently small but actively expanding and includes:

• Active Airbnb listings

• New Airbnb listings launching

• Direct booking inquiries via WhatsApp

• Potential expansion into a larger managed portfolio

This role is intentionally structured to scale clearly and fairly as the portfolio grows.

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Responsibilities

Airbnb Guest Messaging

• Respond to guest messages using provided templates

• Coordinate:

• Check-in and check-out questions

• Arrival logistics

• Basic availability and booking inquiries

• Flag and escalate issues according to SOP (not everything is escalated)

WhatsApp Coordination

• Use a dedicated business WhatsApp number (not personal)

• Share listings in pre-approved WhatsApp groups only

• Respond to direct booking inquiries professionally

• Coordinate basic questions and route confirmed bookings correctly

• Never improvise pricing, policies, or promises

General

• Maintain calm, professional communication at all times

• Follow written SOPs precisely

• Communicate clearly when escalation is required

• Be reliable, structured, and proactive without overstepping

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⏰ Availability (IMPORTANT)

You must be available and reachable during the following window:

2:00 PM – 10:00 PM Thailand Time (GMT+7)

This means:

• You do NOT need to work constantly during this window

• You MUST be reachable and able to respond when messages come in

• Expected response time: within 30–60 minutes

• WhatsApp must be installed on your phone with notifications enabled

Availability is a core part of this role and is included in the monthly retainer.

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Compensation Structure (Tiered Monthly Retainer)

Compensation is tied to the number of active listings managed, not revenue or commissions.

Tier 1 — Starter Portfolio

Up to 5 listings

• $150 USD / month

• Airbnb messaging

• Limited WhatsApp coordination

• 2pm–10pm availability

Tier 2 — Growth Portfolio

6–10 listings

• $225 USD / month

• Airbnb + WhatsApp coordination

• Increased message volume

Tier 3 — Expanded Portfolio

11–15 listings

• $300 USD / month

• Multi-channel coordination

• Higher responsibility and prioritization

Further growth tiers may be defined as the portfolio expands.

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Access & Security

• You will be added as an Airbnb Co-Host only

• No access to payouts, banking, or financial information

• No personal account access required

• Clear permissions and boundaries at all times

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✅ Ideal Candidate

• Experience with Airbnb guest communication or property management

• Strong written English

• Calm, solution-oriented communication style

• Comfortable working with templates, rules, and SOPs

• WhatsApp-savvy

• Reliable internet and phone access

• Looking for long-term, stable work, not short-term gigs

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❌ Not a Fit If

• You prefer hourly or time-tracked work

• You dislike structured guidelines

• You improvise pricing, policies, or guest commitments

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Application Instructions (REQUIRED)

Please include:

1. Brief description of your experience with Airbnb or guest communication

2. Your country and timezone

3. Confirmation that you are comfortable with a monthly retainer (not hourly)

4. A short written example of how you would respond to a polite guest requesting early check-in

Applications missing these points will not be considered.

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Why This Role

This is a trust-based, long-term position in a growing hospitality business.

As the portfolio grows, the role grows — with clear structure, no emotional renegotiation, and clean expectations.

Thailand-Based Candidates (Optional Path)

If you are based in Thailand and legally eligible to work, there is an optional long-term pathway available.

After a successful 2-month trial period as an independent contractor, this role may transition into a fixed payroll position under my Thai company, including:

• Monthly salary

• Thai social security contributions

• Long-term employment stability

This transition is not guaranteed and depends on:

• Performance during the trial period

• Portfolio growth and operational needs

• Legal eligibility under Thai labor law

All candidates will start as independent contractors during the trial phase.

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