Amazon Connect Developer

Job Title: Amazon Connect Developer

Location: Remote

Job Description:

We are looking for an experienced Amazon Connect Developer with strong expertise in designing, developing, and supporting cloud-based contact center solutions using Amazon Connect and AWS services.

Required Skills:
• Strong experience with Amazon Connect development and administration
• Hands-on experience with AWS services such as Lambda, Lex, CloudWatch, S3, DynamoDB, API Gateway, and IAM
• Experience in building IVR call flows and contact center solutions
• Strong knowledge of contact flows, routing profiles, queues, and user management in Amazon Connect
• Experience integrating Amazon Connect with CRM systems and third-party applications
• Knowledge of real-time and historical reporting solutions
• Experience with REST APIs and microservices architecture
• Good understanding of voice technologies and telephony concepts
• Experience with scripting languages such as Python, Node.js, or Java
• Strong troubleshooting and debugging skills
• Excellent communication and client-facing skills

Responsibilities:
• Design and develop Amazon Connect contact center solutions
• Create and maintain IVR workflows and routing strategies
• Integrate Amazon Connect with internal and external systems
• Develop AWS Lambda functions and backend integrations
• Monitor system performance and troubleshoot production issues
• Work closely with business and technical teams to gather requirements
• Support deployment, testing, and production releases
• Maintain security, compliance, and best practices across AWS services
• Preferred Qualifications:
• AWS Certification is a plus
• Experience with Amazon Lex chatbots
• Experience in Agile/Scrum environments
• Banking, healthcare, or telecom domain experience preferred

Experience:

8+ years of IT experience

3+ years of hands-on Amazon Connect experience preferred

If I missed your call ! Please drop me a mail.

Thank you,

Harish

Talent Acquisition

Astir IT Solutions, Inc - An E-Verified Company

Email:harishj@astirit.com

Direct : 7326946000*788

50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080

www.astirit.com

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