Amazon (Transportation Representative, Executive Customer Relations)

Amazon is actively hiring a Transportation Representative specializing in Executive Customer Relations. This pivotal remote role involves resolving complex transportation issues escalated to Amazon's executive level, maintaining service excellence, and protecting Amazon’s reputation with VIP customers and partners. We are looking for calm, quick-thinking professionals who thrive in high-pressure situations and demonstrate precision in communication and problem-solving.

Job Description

As a Transportation Representative within the Executive Customer Relations team, you will be responsible for handling high-level escalations, often involving delivery disputes, carrier delays, and logistics breakdowns. You’ll collaborate with internal departments and external carriers to diagnose transportation problems, propose data-driven solutions, and ensure elite customers receive timely and thorough responses.

The ideal candidate brings a blend of logistics experience, customer advocacy, and communication finesse. This role is remote but may require occasional travel to the Mobile, Alabama area for meetings or training.

Company Overview

Amazon is a global leader in logistics and supply chain innovation. Our Transportation teams are vital to fulfilling millions of customer promises daily. By joining the Executive Customer Relations unit, you’ll play a critical role in supporting Amazon’s mission to be Earth's most customer-centric company—especially when things don’t go as planned.

Requirements

• Bachelor’s degree or equivalent experience

  2+ years in logistics, transportation, or customer escalation roles

  Excellent written and verbal communication skills

  Proven track record of resolving complex issues under tight deadlines

  Knowledge of transportation management systems (TMS) preferred

  Strong analytical and research skills

  Must be legally authorized to work in the United States

Responsibilities

• Investigate and resolve transportation-related escalations from Amazon’s executive team

  Serve as a liaison between customers, delivery carriers, and Amazon departments

  Document case findings and report patterns or gaps in delivery operations

  Communicate empathetically and precisely with high-profile customers

  Collaborate with senior management to develop mitigation strategies

  Maintain data integrity and adhere to compliance standards

Benefits

• Competitive compensation

  Fully remote work setup

  Health, dental, and vision insurance

  Paid parental leave

  401(k) with company matching

  Tuition reimbursement

  Career advancement within Amazon’s global transportation network

How to Apply

Submit your resume and a brief cover letter detailing your experience with transportation issues and customer escalation management. Qualified candidates will be contacted for an interview. Don’t miss your chance to join Amazon’s elite Executive Customer Relations team and help redefine what world-class support looks like.