Amazon Vendor Central Operations Specialist

Amazon Vendor Central Operations Specialist

Role Overview

We are seeking a highly analytical and detail-oriented Operations Specialist to serve as the primary execution owner for our Amazon Vendor Central AVS/Spark account, fully taking over the responsibilities typically handled by an AVS CSM while also supporting core 1P Vendor Central operational tasks.

This role is responsible for end-to-end execution across Amazon retail operations, ensuring strong performance in inventory, orders, issue resolution, and retail readiness. Training on Vendor Central can be provided.

Primary Goal

Fully execute AVS CSM responsibilities while supporting Vendor Central 1P operations to maximize Amazon retail performance, improve Net PPM, and maintain strong instock and operational health across the account.

Top Responsibilities

Own and execute all AVS CSM-type responsibilities (case management, issue escalation, performance tracking, and Amazon coordination)

Manage Vendor Central 1P operations including PO tracking, shortages, chargebacks, and operational issue resolution

Maintain high instock performance through forecasting coordination and supply chain follow-up

Serve as the primary point of contact between Amazon (AVS/Vendor Support) and internal teams

Track, analyze, and report key performance metrics (instock %, Net PPM, revenue, chargebacks)

Ensure accurate and timely execution of all Amazon-related operational tasks

Proactively identify and resolve account issues before they impact performance

Key Challenges

Acting as the de facto AVS CSM without Amazon-side ownership/control

Managing both strategic AVS execution and tactical 1P operational workload

Navigating slow Amazon support response times and fragmented communication

Maintaining instock levels despite forecast variability and supply chain delays

Resolving chargebacks, shortages, and data inconsistencies

Managing delays in internal inputs (especially common in foodservice brands)

Required Skills & Experience

Strong analytical skills with advanced Excel/Google Sheets ability

Experience in operations, supply chain, logistics, or eCommerce support

High attention to detail with strong process discipline

Excellent written communication skills

Ability to work independently and manage multiple parallel workflows

Strong ownership mindset with ability to drive tasks end-to-end

Fast learner with ability to quickly adapt to Amazon systems

Preferred (Not Required) Experience

Prior Amazon Vendor Central or Seller Central experience

Exposure to AVS, retail media, or Amazon vendor programs

Background in supply chain, finance, or operations roles

Experience supporting US-based clients remotely

Traits for Success

Analytical

Ownership-driven

Detail-oriented

Persistent follow-through

Process-oriented

Proactive problem solver

Strong communicator

Calm under pressure

Independent operator

What We Do Not Require

Prior Amazon experience

AVS or Amazon program expertise

Advertising/PPC experience

Industry-specific (foodservice) background

Enterprise account management experience