Analyst, Application Engineer
BlackRock Financial Ltd is one of the top FinTech companies, known for its Aladdin platform used by leading financial institutions. The Analyst, Application Engineer role involves supporting business-critical computing workloads and ensuring the stability and reliability of production environments as part of a globally distributed team.
Responsibilities
- Support reliability and availability of production systems
- Monitor production environments and respond to alerts and incidents according to documented procedures
- Assist in maintaining availability, performance, and recovery objectives for critical workloads
- Participate in incident reviews and help document root causes and follow‑up actions
- Operate signal‑driven monitoring and alerting
- Use monitoring and observability tools to identify system health issues and potential risks
- Help validate alerts and distinguish real production impact from noise
- Escalate issues appropriately based on impact, urgency, and runbooks
- Execute automation and runbooks (automation‑aware)
- Execute scripted remediation and automation for known failure scenarios
- Follow defined guardrails, approvals, and audit requirements when performing recovery actions
- Identify recurring manual tasks or failure patterns and suggest candidates for automation
- Partner with engineering on operability
- Work with engineering teams during deployments, upgrades, and production readiness activities
- Provide operational feedback on monitoring gaps, documentation quality, and supportability issues
- Help ensure services are observable, recoverable, and supportable in production
- Support change implementation by monitoring post‑change system behavior and health
- Assist with capacity, resilience, and disaster recovery activities such as testing and exercises
- Follow disciplined change and incident management processes
- Maintain accurate incident records, handover notes, and operational documentation
- Support audit and compliance requests by gathering logs, metrics, and operational evidence
- Contribute to continuous improvement through post‑incident learnings and process updates
Skills
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
- 0–3 years of experience in production support, service management, operations, DevOps, or related technical roles
- Basic familiarity with Linux/Unix systems, networking concepts, and distributed applications
- Exposure to monitoring/observability tools (metrics, logs, dashboards, alerts)
- Understanding of incident management fundamentals and IT service management concepts
- Interest in automation, scripting, and modern operational practices (e.g., reliability, resiliency)
- Strong analytical skills, attention to detail, and ability to follow structured processes
- Clear written and verbal communication skills; comfortable working in a global, follow‑the‑sun team
- Willingness to learn, adapt, and operate in a 24x7 production support environment
Benefits
- Annual discretionary bonus
- Healthcare
- Leave benefits
- Retirement benefits
- Strong retirement plan
- Tuition reimbursement
- Comprehensive healthcare
- Support for working parents
- Flexible Time Off (FTO)
Company Overview