Analyst, Customer Success

Who We Are
 

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. 
About The Role: 

The Customer Success Analyst is a mid-level product centric role, collaborating with named clients in designing and supporting technology solutions, which display and strengthen the value of Magnit as a critical component of a company’s global talent management solution. This individual will be the primary point of contact for clients that utilize a VMS only model within the organization and will provide support as it relates to technology.  The role reaches across all components of business development within Magnit including:

Product: Work closely with Product Management to prioritize, schedule, define requirements, and test product enhancements, bugs, and integrations.

Implementations: Partner with the configurations team to make necessary configuration updates to Wand and coordinate testing effort

Magnit Service Lines: Collaborate with internal teams on Payroll, IC Compliance, and agent of pay service offering questions and issue resolution

What You Will Do: 

Employ domain expertise as a primary subject matter expert for internal and external Magnit users and create business and technical solutions

Apply implementation project methodology in creation of product solutions

Review specifications to ensure business requirements are addressed and to minimize opportunities for misinterpretation during the development lifecycle

Participate in User Acceptance Testing process and feedback data collection

Develop and maintain effective working relationships with internal and external customers

Keeps abreast of Magnit product functionality, roadmap, and trends in the industry and advise clients of new features/functionality

Utilize industry, technology, and procurement knowledge to recommend, design, and implement process and configuration improvements

Intake, track, and resolve issues and enhancements brought forth by client through collaboration with internal departments including configurations, integration solutions, product, marketing, billing, payroll, training, client services, and help desk

Assist client with the expansion of business and implementation of new service lines by effectively project managing, defining scope/deliverables, configuration updates, testing, and data uploads

Drive and facilitate scoping and requirement gathering sessions for enhancements and new or updated integration requests

Provide on-going education, demos, and support on the Wand application and newly available releases, features, and functionality

Clearly communicate timelines, set realistic expectations, and develop short term solutions or mitigation plans when necessary

What You Will Need: 

Must possess excellent client engagement and communication skills, to facilitate meetings, demos, and discovery sessions

Five plus years of VMS, MSP, or staffing experience, including SOW product experience

Aptitude towards managing tasks/projects and see them through to completion

Must have a solid understanding of data flow and common integrations in the industry

Must possess high energy, collaboration, confidence, and creativity

Bachelor’s degree from a four-year college or relevant work experience

Physical ability to sit at a desk or computer workstation for up to an eight-hour shift

Ability to multi-task and problem solve, including strong time management, organizational, and follow up skills

Must be able to exercise judgment within generally defined practices and select methods to obtain solutions

Ability to define problems, collect aggregate and analyze data, establish facts, and draw valid conclusions

Ability to recognize process and technical issues, areas in need of increased efficiencies, and apply experience and best practices when making recommendations

Ability to interact with both business and technical users of all skill levels

Strong analytical skills with ability to translate business requirements into technical solutions

Excellent verbal, written and presentation skills essential

Ability to effectively present information and respond to questions from groups of managers, clients, and field representatives

Ability to think outside the box and collaborate with both internal and external resources to recommend creative solutions in a consultative manner

Must be results-oriented, self-motivated, possess a sense of ownership, and take pride in all tasks/projects at hand

Extensive experience in desktop applications, including Microsoft Word, Microsoft Project, Microsoft Excel, and Visio

Ability to travel of up to 35% based on business needs

Salary Range is between $75,000 - $95,000 based on experience and location. 

What Magnit will Offer You

At Magnit,you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!

Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit 

https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.  We strive to ensure that we maintain a positive and enriching work environment for all.
 

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https://magnitglobal.com/us/en/privacy-notice.html