Analyst, Customer Success Opertaions

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

Mitratech is looking for an Analyst, Customer Success Operations, to join our broader Revenue Operations team. This role is focused on supporting Customer Success reporting, dashboarding, and process optimization. You will work collaboratively with teams spanning Customer Success, Account Management, Finance, and other relevant teams. 

Essential Duties & Responsibilities: 

Support Customer Success and Account Management teams with what they need to run their business 

Manage case queues efficiently and with attention to detail

Create Salesforce reports and dashboards  

Coordinate with Collections Team to manage suspensions and warnings for customers

Support weekly, monthly and quarterly reporting and forecasting

Escalate critical challenges within in the owned processes and systems to leadership 

Ensure outcome of tasks are aligned with company standards and goals 

Regularly communicate with leadership for project updates 

Maintain data integrity across systems

Requirements & Skills: 

3-5 Years of experience in operations, deal desk, data integrity, finance, and/or business analytics 

Experience within Private Equity high-growth fast paced technology companies 

Ability to work cross-functionally with various business units 

Technically Savvy with understanding of SFDC and Microsoft/Google suite 

Excellent attention to detail 

Strategic thinking and ability to execute tactically 

Ability to manage and prioritize multiple requests simultaneously 

Able to influence stakeholders and push back constructively when needed

Team-oriented and empathetic 

Professional self-starter able to work independently and collaboratively 

Ability to navigate ambiguity 

Desire to simplify complex solutions and processes 

Education:                          

Bachelor’s Degree required 

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.