AR Representative

Job Description

Position Title: Bilingual Collections Agent (Accounts Receivable Agent- Remote in Colombia)

Language (s): All applicants must speak fluent English. Any other language is a plus

Contract Type: Labor / Indefinite Terms

Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint

Job Start Date: Immediate

Location: Remote

Country: Colombia

Hours: 8:00 AM to 5:00 PM US CST Monday to Friday

Flexible schedule based on business needs

Reports to: Collections Supervisor/Manager

Company Overview

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.

Job Description

The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

Essential Duties and Responsibilities include the following:

• Make and receive contacts via telephone, email and chat for assigned accounts
• Use advanced call structures and techniques
• Investigate reasons for non-payment/return
• Negotiates resolution
• Verify return/payment terms, funding sources and process condition
• Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
• Manages a portfolio of accounts to promote efficiency within standards
• Utilize concise notes/updates in corporate/client databases
• Research cases to find viable contact sources when information provided is not current
• Build business cases to support payment/return/write-off decisions
• Track daily metrics and performance to attain required goals
• Demonstrate behaviors reflecting our policies
• Maintain a positive customer relationship
• Exceed standards expressed by the client

Our ideal candidate will possess the following:

• Ability to work a flexible schedule
• Native or fluent speaker of other languages, apart from English, is a plus
• Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc)
• Knowledge of ERP (SAP, Oracle)
• Ability to build rapport, ask questions, listen and redirect the conversations
• Ability to overcome objections, analyze responses and negotiate resolutions
• Work independently and as part of a team to achieve required metrics and standards
• Solid time management skills
• Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
• Ability to adapt to new business opportunities, challenges and client demands
• Excellent verbal and written communication skills
• Ability to learn and grow with our organization
• Great analytical, critical thinking and problem-solving abilities