Associate Account Manager
Navan is a company focused on enhancing customer experiences in travel and expense management. The Account Management Associate will support Administrators' needs, solve issues, and collaborate with internal teams to improve customer-facing platforms.
Responsibilities
- Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
- Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
- Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention
- Refine segmentation for the Scaled book to inform engagement strategies
- Renew, process and negotiate contracts
Skills
- Bachelor's degree or similar relevant working experience
- 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
- Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
- Excellent project management and organizational skills
- Data-driven approach to continuously drive additional efficiency
- Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Passion for deeply understanding a product in order to provide solutions for customers
- Attention to detail and excellent communication skills are a must
- Passion for travel and focusing on the customer experience
- High energy, go-getter with fresh ideas who takes the initiative to get things done
Company Overview
Company H1B Sponsorship