Associate Accounts Receivable

Company Description:

About Sutherland

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.

Job Description:

Position Overview

We are looking for a detail-oriented Associate Accounts Receivable to join our team. The role focuses on cash collection, credit control, and customer communication, ensuring timely collection of receivables while maintaining strong professional relationships with customers and internal stakeholders.

Key Responsibilities

Review and analyze open accounts using daily ageing reports

Manage assigned customer accounts through outbound and inbound collection calls and email communication

Collect customer payments in line with agreed payment terms and follow up on payment commitments

Monitor payment activities to ensure timely collection of receivables

Escalate non-payment or lack of response in a timely and compliant manner

Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues

Coordinate and follow up with Sales and Operations teams regarding customer accounts

Maintain daily and weekly trackers and perform self-quality checks

Ensure adherence to internal controls, compliance requirements, and company policies

Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow

Follow and update Standard Operating Procedures (SOPs)

Qualifications:

Requirements

English - B2 or higher

Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance role

Strong communication skills with confidence in phone and email interactions

High attention to detail and strong organizational skills

Ability to work with multiple systems and manage priorities effectively

Customer-focused mindset with a problem-solving approach

Proficiency in MS Excel and ERP/finance systems is an advantage

Additional Information:

All your information will be kept confidential according to EEO guidelines.