Associate Client Success Manager

Grubhub is a leading online food ordering company dedicated to supporting local restaurants and delivering authentic cuisine nationwide. The Associate Client Success Manager will support and manage a portfolio of corporate clients, helping to grow revenue and client retention through strategic upsell and cross-sell opportunities. This role involves direct client engagement, client support, product expertise, and collaboration with internal teams to optimize client programs and ensure a smooth client journey.

Responsibilities

• Support revenue growth and client retention with strategic upsell and cross-sell opportunities within a dedicated account portfolio
• Identify and qualify expansion opportunities to drive pipeline growth, acting as a lead generation engine for the Client Success Growth team
• Devote 25% of the work week to live stakeholder interactions including managing inbound requests, facilitating scheduled growth meetings, and conducting in-person visits to maintain a robust partnership and opportunity pipeline
• Act as a client support specialist, ensuring clients have a seamless and positive experience, quickly escalating and assisting in the resolution of any concerns
• Become a product expert to answer client questions and provide guidance on how to best use the Grubhub platform to meet their needs
• Assist in client program optimization, leveraging data and internal resources to identify and present opportunities for clients to maximize the value of their Grubhub partnership
• Collaborate effectively with internal teams (Sales, Product, and Support) to ensure a smooth client journey from initial setup through continued service

Skills

• 1 year of professional experience in a customer-facing role (e.g., sales, account management) OR a recent Bachelor's degree from an accredited university
• Demonstrated drive, enthusiasm, and a strong desire to start a career in B2B Client Success or sales
• Exceptional verbal and written communication and interpersonal skills
• A proven ability to manage multiple tasks and priorities in a quick-moving environment
• Strong problem-solving skills and a proactive, 'can-do' attitude
• Aptitude for learning and leveraging data to inform decisions
• Experience with CRM systems (e.g., Salesforce) or a demonstrated ability to quickly learn new software tools
• Ability to travel for in-person client meetings as required

Benefits

• Equity
• 401K
• Multiple medical, dental, and vision plans

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