Associate, Customer Experience-International
Careismatic Brands outfits our community of care through a portfolio of market-leading brands that meet the diverse needs of healthcare professionals worldwide. The Associate, Customer Experience – International plays a key role in supporting global customers and ensuring best-in-class service for the brands.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner
- Address customer complaints, concerns, or technical issues, offering appropriate solutions
- Provide customers with accurate information about products, services, pricing, and policies
- Process orders, returns, exchanges, and cancellations in a timely manner
- Track shipping and release status on customer orders to ensure timely delivery
- Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system
- Resolve product or service issues by investigating and identifying the root cause of problems
- Ensure customers are satisfied with resolutions by following up on their inquiries
- Work with other teams, such as sales or technical support, to resolve more complex issues or escalate concerns
Skills
- Strong verbal and written communication abilities in English and Spanish
- Empathy, patience, and active listening to understand and address customer needs
- Ability to think quickly and resolve issues efficiently
- Ability to manage multiple tasks and prioritize effectively
- Experience using customer service software (CRM systems, chat platforms, etc.) and office software (MS Office or Google Workspace)
- Accurate in documenting interactions and transactions
- Willingness to collaborate and contribute to team success
- Experience of International Customer service and associated logistic requirements
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Attractive Paid time off
- Vision insurance
Company Overview