Associate Customer Success Manager, Oncology

We are looking for a high-touch, analytical champion to ensure a frictionless onboarding experience for our new oncology providers. This individual is a "white-glove" specialist and a proactive problem-solver who will work in a fast-paced environment to oversee the critical first phase of the provider journey. Natera is at the forefront of personalized medicine, and while our clinical solutions are world-class, the initial transition to our platform requires a dedicated touch to ensure seamless execution. You will act as the bridge between the provider and our internal operations, monitoring the lifecycle of the first few samples from new providers and collaborating across business units to deliver a custom, high-touch experience that sets the standard for the lifetime of the partnership.

This role is vital to Natera’s mission to drive early provider adoption, minimize initial barriers to entry, and solidify our reputation as a leader in genomics. By providing a differentiated, intelligent onboarding experience, you will help ensure that every new clinician feels supported, informed, and confident in our service delivery model.

Responsibilities:

Monitor and manage the end-to-end sample lifecycle for new oncology providers, ensuring the first few samples move through our system without friction.

Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales to provide a unified, custom touchpoint for new customers during their transition to Natera.

Identify and resolve potential bottlenecks in the onboarding workflow, acting as the primary advocate for the provider within internal lab and clinical operations.

Leverage Snowflake and Salesforce to monitor incoming samples and communicate with providers

Effectively communicate onboarding wins, risks, and ROI assessments to leadership across the Oncology business unit.

Requirements:

A bachelor's degree required