Associate Solutions Expert

Associate Solution Expert — Pathway to Solutions Expert

Client Success — Italy / Spain / Remote

Accelerate Your SaaS Consulting Career. Deliver Solutions That Help Save Lives.

Note: Flexibility in location – Italian, German, and Austrian candidates will be considered.

At Forwood, our mission is simple and powerful: eradicate workplace fatalities. We partner with leading organizations in high-risk industries to deliver Critical Risk Management solutions that improve safety outcomes globally.

We’re seeking an early-career, client-facing Associate Solution Expert to drive implementation, configuration, migration, training, and adoption of Forwood solutions across Europe.

This position suits someone with initial experience in SaaS delivery, technology projects, business analysis, Customer Success, or enterprise transformation who is eager for broader exposure, accelerated growth, and meaningful impact.

At Forwood, you’ll work closely with experienced consultants, product specialists, and enterprise customers across the delivery lifecycle — from discovery and configuration through testing, training, go-live, and adoption. As your experience grows, you’ll take on more ownership, facilitate client sessions, and contribute to implementation and delivery improvements.

You do not need to be a safety expert on day one. We’ll help you build knowledge of Forwood products, methodology, and client delivery practices.

What You’ll Do

You will support onboarding, implementation, configuration, migration, training, and adoption across Forwood solutions, including Critical Risk Management+, Risk+, Compliance+, Safety+, and Forwood One.

Key Responsibilities

Support discovery workshops and capture client requirements, workflows, risks, and success criteria

Assist with solution configuration, testing, validation, and documentation

Support training, go-live, hyper-care, and adoption activities

Help clients understand workflows, configuration options, and new ways of working

Facilitate workshops, training sessions, and solution reviews as your experience grows

Manage client follow-ups and escalate risks or blockers where required

Support upgrade planning, testing, cutover, and go-live readiness

Translate business requirements into scalable configuration approaches

Capture client feedback, usability issues, and product improvement opportunities

Contribute to implementation templates, playbooks, and enablement content

Help improve onboarding, migration, and adoption processes

We’re Looking For

Strong communication and stakeholder management skills

Ability to document business requirements, workflows, and follow-ups clearly

Interest in SaaS platforms, implementation, testing, training, and adoption

Strong analytical thinking, problem-solving, and attention to detail

Confidence working with technical and non-technical stakeholders

Curiosity about SaaS, change management, client enablement, and operational improvement

Bonus If You Have

Experience or interest in safety, risk, compliance, mining, energy, construction, or heavy industry

Exposure to Critical Risk Management or critical controls

Experience delivering training or workshops

Familiarity with CRM or Customer Success platforms

Exposure to SaaS migrations, transformation programmes, or change initiatives

Multilingual skills, especially Spanish, German, Italian, or other European languages

If you are ready to accelerate your SaaS consulting career and contribute to work that delivers real-world impact, we’d love to hear from you!

Join us in helping organizations improve safety outcomes and move closer to a future free from workplace fatalities—by improving client adoption, accelerating go-live readiness, and reducing implementation friction.