Associate Technical Sales & Solutions Engineer, Central

Evolv Technology is a mission-driven company dedicated to making a real difference in society by improving experiences wherever people gather. They are seeking an Associate Technical Sales & Solutions Engineer to focus on deployments, including installing systems, training operators, and supporting go-lives, while also contributing to site surveys and pre-sales activities.

Responsibilities

• Certify: Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite
• Participate & Qualify: Join live customer installations to understand a real-world deployment
• Install Independently: By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards
• Troubleshooting Proficiency: Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site
• Training Excellence: Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment
• GoLive Support: Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared
• Deployments to Standard: Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support
• Own Small Deployments: By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems
• PreSales Foundations: Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs
• PreSales Certification: Earn Professional Certification covering core presales activities and documentation standards
• Apply PreSales to Deployments: By Month Six, confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps—with a strong understanding of how presales inputs improve installation quality and customer outcomes
• Channel Enablement: Learn and apply channel partner certification processes for deployment: Create professional installers across all Evolv products. Train partners to be effective operator trainers who meet Evolv standards
• Field Leadership: By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications
• Raise the Bar: Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence
• Installation: Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards
• Training: Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use
• Go-Live Support: Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff
• Develop an understanding of pre-sales activities—including site surveys, pilots, demos, and PoCs—and how these inputs drive successful deployments
• Be prepared to assist with pre-sales tasks when needed, ensuring seamless collaboration between sales and deployment teams
• Maintain professional certifications across Evolv Express and Expedite systems
• Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation

Skills

• Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite
• Join live customer installations to understand a real-world deployment
• Be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards
• Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site
• Become a professional at delivering operator training across core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment
• Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared
• Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support
• Be able to execute the entire deployment process solo for installations up to 4 systems
• Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs
• Earn Professional Certification covering core presales activities and documentation standards
• Confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps
• Learn and apply channel partner certification processes for deployment
• Create professional installers across all Evolv products
• Train partners to be effective operator trainers who meet Evolv standards
• Demonstrate the capability to serve as the onsite lead for major deployments when needed
• Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards
• Deliver operator and administrator training tailored to customer verticals
• Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff
• Willingness to travel extensively, with over 70% of time spent on the road
• Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling
• Capability to stand and perform physically demanding tasks for extended periods
• Maintain professional certifications across Evolv Express and Expedite systems
• Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration

Benefits

• Equity as part of your total compensation package
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• A 401(k) plan (and 2% company match)
• Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
• Quarterly stipend for perks and benefits that matter most to you
• Tuition reimbursement to support your ongoing learning and development
• Subscription to Calm

Company Overview