Associé(e), AdminPlus / AdminPlus Associate
Sun Life is a leading international financial services organization providing insurance, wealth and asset management solutions. They are seeking a detail-oriented AdminPlus Associate to support their Member Direct Billing service, ensuring accurate billing and member inquiries are handled efficiently.
Responsibilities
- Manage day-to-day member direct billing tasks based on unique client plan designs and administrative processes
- Send and follow up on Pre-Authorized Debit (PAD) agreements
- Maintain accurate member status and transaction information in our administrative system
- Validate payments and action daily uploads
- Follow up on member status changes, coverage adjustments, and non-payment of premiums
- Collaborate with internal teams on premium collection and member inquiries
- Process refund requests and maintain up-to-date member balances
- Administer monthly fee calculations and reporting for applicable clients
- Act as a subject matter expert on member direct billing during new implementations and investigations
Skills
- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
- Billing, payroll or accounting experience
- Experience with billing systems and processes
- Proficiency in Microsoft Excel, Word, and database management
- Positive attitude and commitment to delivering high-quality service
- Understanding of Group Benefits and administrative practices
- Excellent attention to detail and organizational skills
- Ability to adapt to changing priorities and multitask effectively
- Strong analytical and problem-solving skills
- Ability to work effectively in a cross-functional team environment
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- Collaborative and supportive team environment
- Continuous learning and development opportunities
- Competitive salary and benefits package
- A hybrid work environment
Company Overview