Automation and Support Engineer (ASE0426)
<p><strong>Location:</strong> Fully Remote<br><strong>Department:</strong> Sales<br><strong>Reports to:</strong> Chief Revenue Officer</p>
<p><strong>About Us<br></strong>We are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive security culture, operational excellence, and continuous innovation.</p>
<div><hr></div>
<p><strong>Position Overview</strong></p>
<p>This role owns the reliability and effectiveness of Senteon’s internal systems and execution.</p>
<p>The primary focus is building and maintaining automation, workflows, and data systems that ensure consistent follow-through across the business.
You will eliminate manual gaps, enforce structured execution, and ensure systems reflect reality at all times.</p>
<p>In addition, this role supports technical onboarding and proof-of-concept (POC) engagement for prospective customers, helping validate fit and assist sales in progressing qualified opportunities.</p>
<p>This is a high-leverage role for someone who prefers solving problems once through systems rather than repeatedly through manual effort.</p>
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<p><strong><span>Key Responsibilities</span></strong></p>
<p><strong>Automation and Systems Ownership (Primary Focus)</strong></p>
<ul type="disc">
<li>Own the implementation and reliability of internal workflows that drive consistent execution</li>
<li>Ensure critical processes are enforced through system logic, not manual follow-through</li>
<li>Maintain accurate and complete data across systems so they reflect real activity and outcomes</li>
<li>Identify execution gaps such as missed follow-ups or inconsistent processes and resolve them through automation</li>
<li>Monitor and troubleshoot system, workflow, and data issues</li>
<li>Continuously refine and simplify processes to reduce friction and eliminate repetitive work</li>
</ul>
<p><strong>Technical Onboarding and POC Support</strong></p>
<ul type="disc">
<li>Support prospective customers during onboarding and proof-of-concept phases</li>
<li>Assist in validating technical fit and ensuring a smooth initial deployment experience</li>
<li>Partner with sales to help qualify opportunities through technical evaluation</li>
<li>Help move prospects from evaluation to commitment by reducing technical uncertainty</li>
<li>Provide structured guidance during early engagement without owning the deal</li>
</ul>
<p><strong> </strong></p>
<p><strong>Customer Support Ownership</strong></p>
<ul type="disc">
<li>Own support from intake through resolution</li>
<li>Troubleshoot issues and identify root causes</li>
<li>Communicate clearly with customers throughout resolution</li>
<li>Identify recurring issues and reduce repeat problems through system or process improvements</li>
</ul>
<p><strong>Documentation and System Clarity</strong></p>
<ul type="disc">
<li>Maintain and improve existing documentation and knowledge base content</li>
<li>Translate recurring issues into clear, repeatable guidance</li>
<li>Document workflows and system behavior to support internal clarity and scalability</li>
</ul>
<p><strong> </strong></p>
<p><strong><span>Qualifications:</span></strong></p>
<p><strong>Required</strong></p>
<ul type="disc">
<li>Strong problem-solving and troubleshooting ability</li>
<li>Ability to think in systems and identify root causes</li>
<li>Clear communication with technical and non-technical users</li>
<li>Organized and able to manage multiple workflows</li>
</ul>
<p><strong>Preferred</strong></p>
<ul type="disc">
<li>Experience supporting technical products or environments</li>
<li>Familiarity with workflows, automation, or system configuration</li>
<li>Exposure to APIs or integrations</li>
</ul>
<p><strong>What Success Looks Like</strong></p>
<ul type="disc">
<li>Systems operate reliably with minimal manual intervention</li>
<li>Reduction in execution gaps, missed follow-ups, and inconsistent processes</li>
<li>Smooth POC experiences that help advance deals</li>
<li>High-quality and timely support resolution</li>
<li>Decrease in repeat issues through improved systems and documentation</li>
</ul>
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<p><strong>Compensation & Benefits (California-compliant disclosure):</strong></p>
<p><strong>This position has a salary of: $80,000 annually</strong></p>
<p>Additional incentives may apply</p>
<p><strong><em>This range represents a good faith estimate. Final compensation depends on experience, skills, and location.</em></strong></p>
<p><strong>Benefits:<br></strong>May include medical, dental, vision, 401(k), paid time off, and other programs.</p>
<p><strong>Equal Opportunity Employer:</strong></p>
<p>We are an equal opportunity employer and do not discriminate based on protected characteristics.</p>
<p><strong>Additional Information:</strong></p>
<p>We do not consider salary history in hiring decisions. Applicants may request additional compensation details during the hiring process.</p>