Automation Engineer (RPA/RMM)

About the Role

We are seeking a proactive and solutions-focused Automation Engineer to lead the design, development, and optimisation of automation solutions within a modern IT services environment. This role is focused on identifying process improvement opportunities, reducing manual workloads, and implementing scalable automation frameworks that enhance service delivery and operational efficiency.

You will work closely with service desk, operations, and leadership teams to deliver measurable business outcomes through workflow automation, process optimisation, and continuous improvement initiatives. This opportunity is ideal for someone who enjoys solving complex operational challenges and building automation solutions that create lasting impact.

About the Client

You will be working with a forward-thinking technology services organisation that specialises in delivering secure, scalable IT solutions to growing businesses. The company places a strong emphasis on automation, cloud technologies, and service excellence, helping clients transition from reactive support models to proactive, highly efficient operations.

The organisation is driven by a culture of innovation, accountability, collaboration, and continuous improvement, investing heavily in automation and intelligent technologies to enhance both customer outcomes and internal operational performance.

\n

Ideal Profile
Experience & Industry Background

4+ years of experience as an Automation Engineer, Systems Engineer, or similar senior technical role

Strong experience designing, building, and implementing workflow and process automation solutions

Experience working within IT services, managed services, or technical operations environments

Demonstrated success improving service desk efficiency and operational workflows through automation

Ability to analyse business processes and identify automation opportunities that deliver measurable value

Technical Skills & Platforms

Hands-on experience with automation and orchestration platforms such as Rewst, Kaseya, or similar technologies

Strong understanding of Microsoft Azure and Microsoft 365 environments

Experience working with IT service management and service desk platforms

Solid networking fundamentals and troubleshooting capabilities

Experience with onboarding and offboarding automation processes is highly desirable

Familiarity with MSP toolsets, service delivery platforms, and operational systems is advantageous

Process Improvement & Documentation

Strong documentation and process design experience

Ability to create process maps, workflow documentation, and knowledge base articles

Experience developing reusable automation frameworks and operational best practices

Strong focus on quality, scalability, and continuous improvement

Communication & Personal Attributes

Excellent written and verbal communication skills

Strong stakeholder engagement and relationship-building capabilities

Analytical and detail-oriented problem solver

Ability to work independently while collaborating effectively across teams

Adaptable and comfortable working within fast-paced and evolving environments

Responsibilities
Design, build, test, and deploy automation workflows (e.g. Rewst, Kaseya) 

Identify automation opportunities by reviewing service desk and operational processes 

Monitor and maintain automations to ensure performance and continuous improvement 

Collaborate with service desk, operations, and leadership to prioritise initiatives 

Reduce manual workloads through scalable, efficient solutions 

Create and maintain clear documentation (process maps, workflows, KB articles) 

Troubleshoot automation issues and provide L2/L3 technical support 

Improve onboarding/offboarding processes via automation 

Align automation efforts with business and service delivery goals 

Provide recommendations to optimise after-hours support and reduce overtime 

Deliver outcomes independently while maintaining strong stakeholder communication 

Work with internal and offshore/MSP teams to ensure seamless delivery 

Contribute to reusable frameworks and automation best practices 

How we take care of our team💰 Get paid in Australian Dollars🏥 Medical insurance from day one for you + spouse (or parents if unmarried)🩺 Generous OPD coverage from doctor visits to all your medical needs🏡 Home office setup allowance to build your ideal workspace🌐 Internet allowance to keep you connected💪 Gym & wellness allowance to stay fit and balanced🎉 Work hard, play hard – regular team events & engagement activities🧠 Diji Assist – Mental health & counseling support when you need it📚 We invest in you – reimbursement for industry certifications🗣️ Open-door culture – your ideas and feedback always matter🌍 Flexible work – home or office, wherever you do your best work🏆 Rewards & recognition that actually recognize you🥳 Great christmas & financial year-end parties to unwind with your loved ones

\n