Automotive Case Management / Tech Support Representative (Remote)

**Overview**
We are seeking a talented and customer-focused Automotive Case Management / Tech Support Representative to join our team remotely. As a game-changer at Concentrix, you'll be part of a diverse team from 70+ countries, working together to deliver exceptional customer experiences and tech-powered innovation. We offer a range of benefits, training, and career growth opportunities to help you succeed and grow in your career. **Responsibilities**
• Respond to escalated automotive-related product questions and concerns in a timely manner. * Resolve customer inquiries following standardized processes while referencing an internal knowledge base. * Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions. * Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations. * Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion. * Deliver expert customer experiences...with a smile. **Qualifications**
• High School diploma or GED, and be at least 18 years of age. * Automotive enthusiast or have a relative knowledge of how automobiles work. * Possess natural customer service skills and genuinely enjoy helping people. * Be an empathetic problem solver and critical thinker. * Comfortable working with computers and the internet, as well as operating several applications simultaneously. * Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred. * Proficiency in fast-paced multi-tasking and eagerness to learn new technologies. **Benefits**
• Competitive salary range: $16.00-$21.00/hour. * Comprehensive benefits package, including medical, dental, and vision insurance. * Employee assistance program and 401(k) retirement plan. * Paid time off and holidays, and paid learning days. * DailyPay enrollment option to access pay "early," when you want it. * Company networking opportunities with organized groups. * Health and wellness programs with trained partners. * Mentorship programs that support your rewarding career journey. * A modern, state-of-the-art office setting with advanced technologies and a great team. * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support