B2B Sales
B2B Sales
Remote - Philippines
About the Role
We are seeking a dynamic and customer-focused B2B Sales & Website Training Specialist to support business clients in effectively using our platform to identify, source, and purchase products that meet their operational needs.
This role combines customer onboarding, website training, product education, and consultative sales support. The ideal candidate is highly comfortable conducting virtual training sessions, explaining digital tools in a simple and engaging way, and helping customers maximize their use of the platform.
This is not a hard-selling role. The focus is on customer enablement, website adoption, product education, and long-term client engagement.
Key Responsibilities
Client Training & Onboarding
Conduct onboarding and training sessions for new B2B customers
Demonstrate website navigation, product search, ordering, and platform features
Guide customers on how to efficiently use the platform independently
Customize training sessions based on customer needs and technical proficiency
Customer Support & Enablement
Assist customers with website-related concerns and troubleshooting
Improve customer adoption and engagement with the platform
Gather client feedback and recommend usability improvements
Contribute to FAQs, training guides, and support documentation
Sales & Product Support
Support customer retention and ongoing engagement initiatives
Introduce and educate clients about Empura products and platform offerings
Identify opportunities to improve customer purchasing efficiency
Collaborate with internal teams to improve customer experience
Qualifications
At least 2 years of experience in B2B sales, customer success, onboarding, training, or related client-facing roles
Strong communication and presentation skills
Experience conducting virtual training sessions or product demonstrations
Comfortable using digital tools, e-commerce platforms, or website-based systems
Strong customer service and relationship-building skills
Self-motivated, organized, and proactive
Preferred Qualifications
Experience in B2B e-commerce, wholesale, distribution, or SaaS environments
Background in customer onboarding, product education, or sales enablement
Familiarity with website navigation, UX concepts, and product search tools
What Success Looks Like
Increased customer adoption and website usage
Positive client feedback and onboarding experience
Reduced support requests after training
Strong client retention and engagement
Improved customer purchasing efficiency
If you enjoy helping customers succeed, simplifying digital tools, and creating a great onboarding experience, we’d love to hear from you.