Background Investigator

About Us

SmartHRCheqs, a division of Alliance Risk Group, provides comprehensive background screening and occupational health solutions to employers across the United States and globally. Our services include criminal background checks, employment and education verifications, professional license verification, drug screening, E-Verify, social media screening, identity verification, and occupational health services.

We partner with organizations in healthcare, finance, staffing, transportation, and other highly regulated industries to help create safe and compliant workplaces. SmartHRCheqs is committed to accuracy, compliance, exceptional client service, and utilizing advanced technology solutions to deliver high-quality background screening services.

Position Summary

The Background Investigator is responsible for conducting comprehensive pre-employment screening and background investigations while ensuring compliance with all applicable federal, state, and local laws and regulations. This role requires strong investigative abilities, analytical thinking, communication skills, and attention to detail in a fast-paced remote work environment.

Essential Duties and Responsibilities

Conduct pre-employment screening and background investigations

Process background investigations through fax, email, and the Alliance applicant portal system from initial receipt through completion

Review and analyze assignments, identify gaps in information, and evaluate investigative findings

Maintain familiarity with applicable laws and regulations including FCRA, NYC FCA, NYS FCRA, 23A Disclosure requirements, and other applicable state laws

Communicate professionally with in-house staff, current and prospective clients, vendors, researchers, courts, and applicants through written and verbal communication

Educate current and potential clients regarding background investigations and company services

Assist with up-selling additional searches and services to clients and employers when appropriate

Maintain familiarity with the TazWorks platform and all related system functions

Complete various searches including criminal, civil, employment, education, professional reference verifications, E-Verify, social media, drug screening, and CBSV searches on applicants, subcontractors, and organizational officers

Perform extensive phone work to complete verifications and provide clients with file updates

Review, interpret, and enter criminal record results into the TazWorks platform and explain findings to clients when necessary

Contact criminal courts, civil courts, and vendors to obtain status updates on searches

Compile complete and accurate reports for clients including verbal and written explanations as needed

Conduct quality control reviews on all completed files

Participate in daily huddles, team meetings, and continuous industry education

Maintain familiarity with division sales metrics and performance goals

Obtain and maintain FCRA certifications

Perform additional duties as assigned as business needs evolve

Qualifications

Strong verbal and written communication skills

Excellent organizational skills and attention to detail

Strong analytical and investigative abilities

Ability to multitask and manage deadlines effectively

Comfortable with extensive phone communication

Ability to work independently in a remote environment

Experience in background investigations, screening services, customer service, or administrative support preferred

Familiarity with TazWorks or similar background screening platforms preferred

Knowledge of background screening laws and compliance standards preferred

Compensation

Pay: $21.00 per hour

Remote position

Benefits

401(k) matching

Employer-paid contribution toward health insurance

Employer-paid contribution toward life insurance

Paid time off

Dental insurance available at employee cost