Benefits Specialist
At Beghou Consulting, we are committed to delivering a benefits experience that is clear, responsive, and easy to navigate. We are looking for a Benefits Specialist to support the day-to-day administration of our US benefits programs, with a primary focus on employee support and issue resolution.
Reporting to the Global HR Operations Specialist, this role is responsible for ensuring employees receive timely, accurate answers to benefits-related questions and that issues are resolved efficiently across systems and vendors.
This role does not design benefits programs or select vendors; rather, it ensures our existing programs are executed well and experienced seamlessly by employees. As Beghou continues to scale, there will be many opportunities for role and scope expansion
What You'll Own
Employee Support & Issue Resolution (Core of the Role)
Serve as the primary point of contact for US employee benefits questions (medical, dental, vision, HSA/FSA, leave, disability, etc.)
Respond to a high volume of inquiries with accuracy, clarity, and strong follow-through
Investigate and resolve issues across systems, vendors, and payroll (e.g., enrollment discrepancies, access issues, deduction errors)
Own cases end-to-end, ensuring employees are not left navigating internal complexity
Goes beyond answering questions to identify root causes and prevent repeat issues
Benefits Administration (Execution)
Process enrollments, life events, eligibility updates, and terminations accurately and on time
Maintain accurate data in HRIS (ADP) and ensure alignment with carrier systems
Partner with payroll to ensure correct deductions and contributions
Vendor Coordination & Escalation
Work directly with US-based vendors (carriers, ADP, Fidelity, brokers) to resolve employee issues
Escalate complex or systemic issues to the Global HR Operations Specialist as needed
Track recurring issues and flag patterns that may require process or vendor improvements
Open Enrollment Support
Support execution of US open enrollment (employee communications, system support, troubleshooting)
Provide real-time assistance to employees during enrollment periods
Compliance & Documentation
Follow established processes to ensure compliance with US regulations (ACA, COBRA, ERISA, HIPAA)
Maintain accurate documentation and case tracking
Proactively partner with our internal AI team to identify and implement AI-driven improvements that streamline operations and elevate the employee experience
What You'll Bring
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2–5 years of experience in US benefits administration or support
Strong working knowledge of US benefits programs and common regulations
Experience handling high-volume employee inquiries or HR support cases
Experience with HRIS systems (ADP preferred)
Strong problem-solving skills with the ability to navigate multiple systems and vendors
Clear, concise communication skills and a strong service orientation
High attention to detail and ability to manage multiple requests simultaneously
Ability to work overlapping US business hours