Benefits Support Specialist

Job Overview:

The Benefit Support Specialist is responsible for educating long term care facilities about the Provider Partners product and manage engagement in supplemental benefits.

This role will be key in assisting members with supplemental benefit utilization.

Key Responsibilities:

Work under the direction of the Associate Executive Director to meet customer service expectations through our Partners.

Contribute to the development of a viable service territory

Serve as a subject matter expert of the Provider Partners supplemental benefits

Serve as a liaison for Provider Partners in a designated territory via (group) or individual education opportunities in relation to supplemental benefits

Educate eligible consumers about specific supplemental benefits

Participate in planning and implementation of outreach strategies and programs in conjunction with Provider Partners sales team

Travel throughout assigned territory to assist members with supplemental benefit utilization

Assisting with member satisfaction

Facilitating supplemental benefit usage

Execute basic administrative duties as defined by the Associate Executive Director

Maintain a working knowledge of plan benefit, program changes and industry insights

Ensure compliance and quality of benefit usage components, adhering to all Provider Partners policies and procedures

Qualifications:

Strong self confidence, interpersonal and communication skills.

2+ years customer service experience or equivalent work experience

Experience creating, facilitating and presenting to a variety of stakeholders in-person, conference calls, WebEx, etc.

Ability to work some occasional evenings/weekends

Reliable, insured transportation and a valid driver’s license

Computer skills: Windows-based applications

Ability to work as a telecommuter

Ability to travel throughout the designated local territory

Ability to communicate complex healthcare information to potential clients

Ability to develop and manage relationships to reach business goals

Ability to be compassionate while communicating

Function independently and responsibly with minimal need for supervision

Ability to manage multiple priorities including visiting nursing homes on a regular basis and following up on member inquiries in a timely fashion

Ability to track a schedule to keep appointments on time and information pertaining to those appointments in order

Understanding of the nursing home environment