BI & Automation Analyst

The Business Intelligence & Automation Analyst is responsible for designing, developing, and maintaining the in-situ end-to-end operational technology stack, including business intelligence platforms, data integration, reporting solutions, and Microsoft 365–based automation for a designated Business Unit.
This role combines hands-on technical development with business analysis to ensure systems, workflows, and data architecture effectively support global operations and field teams. The analyst owns the continuous improvement and reliability of reporting and automation capabilities, integrates enterprise systems such as Salesforce, and ensures the scalability, security, and performance of the overall solution landscape for a designated Business Unit.
 
Location:
Bangalore, India/Remote
 

In this role you can expect to
Key Accountabilities
Technology Stack Ownership & ArchitectureOwn the design, development, integration, and ongoing maintenance of the designaed Business Unit’s operational technology stack, including:Business intelligence and analytics platforms (Power BI, Microsoft Fabric, MicroStrategy, SQL-based data models)
Microsoft 365 automation solutions
Integrations with Salesforce and internal enterprise systems

Define and maintain system architecture, data flows, semantic models, and reporting structures
Partner with IT to align solutions with enterprise standards, security requirements, and long-term roadmap
Maintain technical documentation, architecture diagrams, and workflow designs

Process Automation & Workflow DevelopmentAnalyze and document business processes to identify automation and optimization opportunities
Design and implement workflows using Microsoft 365 tools (Power Automate, Power Apps, SharePoint, Teams, Excel)
Establish automation standards and reusable components
Test, deploy, monitor, and support automated processes in production
Continuously enhance solutions based on business needs and performance metrics

Business Intelligence, Reporting & Data ManagementDesign, build, and maintain dashboards, datasets, and reports using:Power BI and Microsoft Fabric
MicroStrategy
SQL

Develop and govern a structured reporting framework and report catalog
Integrate and manage data from multiple systems, including Salesforce

Stakeholder Enablement & Insight DeliveryPartner with global and field teams to define reporting and system requirements
Deliver insights, trends, and performance analysis to operational and executive stakeholders
Support field teams with report access, usability, and local reporting needs
Develop user guides, training materials, and process documentation
Drive adoption of new tools, reports, and automation capabilitiesTraining and Change Management

Governance, Security & Platform ReliabilityEnsure platforms and automated processes comply with data security, privacy, and access-control standards
Support UAT, releases, and controlled production deployments
Monitor system performance, resolve defects, and manage technical debt
Maintain documentation and change records for system and reporting updatesGenerate regular performance reports and metrics to demonstrate the impact of process automation on operational efficiency

All About You
University degree in a relevant field (e.g., Information Systems, Business, Data Analytics, Engineering, or similar)
Professional-level oral, written, and presentation skills in English
3+ years of experience in business intelligence, reporting, and/or process automation, preferably in a services or consulting environment
Strong analytical skills with the ability to understand business processes, financial impact, KPIs, and performance metrics
Proven experience gathering and documenting business requirements, mapping data relationships, and collaborating with IT and business stakeholders
Solid business acumen with strong problem-solving and critical-thinking abilities
Structured and organized working style, able to manage multiple priorities and operate effectively in a fast-paced environment
Comfortable handling complex scenarios, production issues, and escalations with sound judgment
Customer-focused mindset with the ability to deliver high-quality results under tight or changing deadlines
Ability to work independently and as part of multi-disciplinary, global teams
Strong collaboration and communication skills, including the ability to:Align automation and reporting initiatives with business objectives
Communicate progress, results, and insights to leadership
Translate technical concepts for non-technical audiences

Broad technology awareness, including Microsoft 365 tools, Power BI, automation platforms, and enterprise reporting solutions (e.g., MicroStrategy)
Comfortable working remotely with minimal supervision while maintaining high productivity and quality standards
Willingness to participate in virtual meetings outside normal business hours when required