Bilingual Customer Service Representative (English/Spanish)
1. Job Overview：
We are looking for a proactive and responsible Bilingual Customer Service & Sales Support Representative (English/Spanish) to join our growing team.
This is not a traditional customer service role. You will actively follow up with leads, communicate with potential customers, and support our business development efforts in the U.S. and Latin American markets.
This is a fully remote position with clear daily activity expectations and performance tracking.
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2. Key Responsibilities：
- Conduct outbound calls and follow up with potential customers
- Communicate with leads via phone, email, and messaging
- Support sales activities by assisting with quotations and customer inquiries
- Maintain accurate records in CRM systems
- Track and update lead status and customer interactions
- Coordinate with internal team to ensure smooth communication and follow-up
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3. Requirements：
- Fluent in English and Spanish (spoken and written)
- Strong communication skills, especially on the phone
- Comfortable making outbound calls daily
- Organized and detail-oriented
- Reliable and responsible, with a strong sense of accountability
- Patient and able to handle repetitive follow-up tasks
- Able to work independently and maintain consistent daily performance
- Strong work ethic and commitment to completing assigned tasks
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4. Preferred：
- Experience in customer service, sales support, or call center
- Experience working with B2B clients is a plus
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5. Compensation & Benefits：
- $18–22 per hour + performance bonus
- Full-time (40 hours per week)
- Remote work (work from home)
- Flexible schedule
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6. Additional Information：
This role involves daily outbound communication and consistent follow-up. We are looking for someone who is dependable, patient, and comfortable with routine tasks in a structured remote work environment.
We value reliability, consistency, and a strong work ethic. This position is best suited for individuals who are serious about their work, committed to long-term employment, and interested in growing together with the company.
Pay: $18.00 - $22.00 per hour
Benefits:
• Flexible schedule
• Work from home
Work Location: Remote