Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area

Bilingual Customer Service Technical Support Representative
(Spanish/English)

Remote – NY – prefer near Plainview, NY or near Ocala, FL
$17 - 18/hour + overtime | 365 days, 24/7 operation

We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT
Spanish/English Customer Service Technical Support Representatives. This is a fully remote
role supporting a 365-day, 24/7 call center.
Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You’ll Do

Provide excellent customer service via phone and chat in Spanish and English

Greet customers, verify accounts, listen carefully, and show empathy

Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)

Use tools such as Freshdesk, Sonar CRM and other internal systems

Document all interactions accurately and follow procedures/SLAs

Escalate complex issues to senior technicians when needed

What You Bring

Fluent Spanish English (spoken and written)

1+ year of customer service experience (call center/help desk preferred)

Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)

Strong typing and multitasking skills (navigate multiple systems while assisting customers)

Professional, patient, and calm with upset or frustrated customers

Willing to work overnights, weekends, and rotating schedules in a 24/7 environment

Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)

Reliable wired internet and a quiet, distraction-free workspace

Pay & Schedule

Pay: $17–18 per hour, depending on experience

Overtime available

Paid training

This is a 24/7/365 operation, including weekends and holidays

Schedule Available:

Thurs. – Mon. – 3 pm – 12 am, with Tues. and Mon. off (days off may vary – you will be notified in advance whenever possible)

Candidates must have the flexibility and ability to work any shift as needed

Shift preferences and availability will be discussed during the interview process

Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)

Why Apply?

Remote work with a customer-focused, remote-friendly team

Opportunity to build both customer service and technical support skills

Supportive team environment