Bilingual Virtual Medical Assistant (Insurance Verification & Patient Coordination)

Job Title: Bilingual Virtual Medical Assistant – Patient Support & Insurance Verification
Language: English & Spanish
Job Overview

Our client, a mental health practice, is seeking a reliable and detail-oriented Virtual
Medical Assistant to support front desk and administrative operations.

The ideal candidate will have experience in healthcare administration, strong
communication skills, and the ability to work effectively with sensitive patient populations,
including individuals in mental health and addiction care. This role heavily involves administrative tasks, patient coordination, insurance verification, and communication.

Key Responsibilities

Front Desk & Patient Communication

Answer inbound phone calls and respond to patient inquiries professionally

Manage SMS/text communication with patients

Respond to emails and maintain communication workflows

Confirm upcoming appointments and handle rescheduling

Scheduling & Coordination

Schedule patient appointments accurately

Coordinate calendars and manage provider availability
Insurance & Eligibility

Verify insurance eligibility using EOBs

Determine co-pays, deductibles, and coverage details

Work within RCM tools to check benefits

Clinical & Administrative Support

Administer pre-appointment assessments (e.g., PHQ-9)

Ensure patient forms are completed prior to visits

Maintain accurate patient records and documentation

General Administrative Tasks

Manage inboxes and communication channels

Support overall front-office workflows

Required Experience & Skills

Prior experience as a Virtual Medical Assistant or in healthcare administration

Strong understanding of:

o Insurance verification

o EOB interpretation (co-pays, deductibles)

Experience handling high-volume patient communication (calls, texts, emails)

Excellent verbal and written English communication skills

Strong organizational and multitasking abilities

Ability to handle sensitive patient interactions with professionalism and empathy

Preferred Qualifications

Experience in mental health or behavioral health environments (highly preferred)

Familiarity with the following tools:

o Valant EMR

o Weave (phone/text platform)
o Valentree

o CareCloud

Work Setup

Fully remote role

Fast-paced, patient-focused environment